Remote Customer Service Representative

MICROSOFT; Electoral Area A; Remote; CAD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Remote Customer Service Representative, der hervorragenden Support bietet und Kundenanfragen über verschiedene Kanäle bearbeitet. In dieser Rolle sind Sie verantwortlich für die Lösung von Kundenproblemen, die Dokumentation von Interaktionen und die Einhaltung von Kommunikationsrichtlinien. Die Position erfordert ausgezeichnete Kommunikationsfähigkeiten und die Fähigkeit, selbstständig in einem Remote-Umfeld zu arbeiten. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem flexiblen Arbeitsumfeld gedeihen möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice oder als Kundenbetreuer.
• Starke Kommunikations- und Problemlösungsfähigkeiten.

Responsibilities

• Beantworten von Kundenanfragen über Telefon, E-Mail oder Chat.
• Dokumentieren von Kundeninteraktionen und Problemen.

Skills

Kundenservice-Erfahrung

Aktives Zuhören

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Organisationsfähigkeiten

Multitasking-Fähigkeiten

Education

High School Diplom

Hochschulstudium (ein Plus)

Tools

CRM-Systeme

Zoom

Slack

Microsoft Teams

Job description

Remote Customer Service Representative
Location: Remote
Job Type: Full-Time/Part-Time (depending on need)

Job Summary:
The Remote Customer Service Representative is responsible for providing excellent support to customers via phone, email, chat, or other communication channels. This role focuses on resolving customer inquiries, offering information, and ensuring a positive customer experience while working independently from a remote location.

Key Responsibilities:

• Respond to customer inquiries promptly through phone, email, or chat.

• Resolve product or service issues by clarifying the customer's complaint, determining the cause, and finding the best solution.

• Document customer interactions, transactions, feedback, and issues accurately.

• Follow communication procedures, guidelines, and policies.

• Escalate complex issues to the appropriate department when necessary.

• Provide accurate, valid, and complete information using the right tools and resources.

• Maintain a high level of professionalism and empathy with customers at all times.

• Meet performance goals related to customer satisfaction, response times, and call quality.

Required Skills and Qualifications:

• High school diploma or equivalent; some college coursework is a plus.

• Proven customer support experience or experience as a client service representative.

• Strong phone contact handling skills and active listening abilities.

• Familiarity with CRM systems and practices.

• Excellent communication and problem-solving skills.

• Ability to work independently and stay organized in a remote environment.

• Proficiency in using computers, basic software applications, and remote communication tools like Zoom, Slack, or Microsoft Teams.

• Ability to multitask, prioritize, and manage time effectively.

Work Environment:

• Must have a reliable internet connection, headset, and a quiet workspace at home.

• Flexible to work shifts, including evenings, weekends, or holidays if required.