Remote Customer Service Associate - Bilingual - $24 / hour

Teladoc Health; Sherbrooke; Remote; CAD 30,000 - 60,000; Part time

Job summary

A healthcare technology company in Sherbrooke is seeking a Tier 1 Patient and Member Support Representative to manage inquiries through calls, emails, and chats. The role requires exceptional communication skills and the ability to empathize with patients. A bilingual proficiency in English and French is essential. The position offers flexible scheduling and an hourly rate of $24 CAD.

Benefits

Flexible schedule

Experience in healthcare and tech

Opportunity for more than 15 hours per week

Qualifications

• Exceptional empathy in engaging with members and patients.
• Ability to manage multiple priorities in a fast-paced environment.
• Bi-lingual in English and French.

Responsibilities

• Manage inbound calls, emails, and chats to address inquiries.
• Coordinate queues and provide information about services.
• Ensure customer satisfaction by addressing concerns.

Skills

Empathy

Communication

Organization

Adaptability

Job description

Overview

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The versatility to work both independently and collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to our diverse member base.

Superior problem-solving capabilities and organizational acumen to address challenge effectively.

Responsibilities

• Manage inbound calls, emails, and chats to address inquiries and resolve issues.
• Coordinate queues and provide information about Teladoc Health services.
• Ensure high customer satisfaction by addressing concerns professionally and efficiently.
• Occasionally handle crisis situations as needed.

Benefits

• Earn $24 CAD per hour
• Minimum commitment of 15 hours per week; you may work more hours if you want to
• Make your own flexible work schedule
• Monday to Friday: 5:00 AM – 9:00 AM EST
• Thursday and Friday: 8:00 PM – 12:00 AM EST
• Saturday and Sunday: 5:00 AM – 10:30 AM EST
• Gain in-demand experience in both healthcare and tech; build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling

Requirements

• Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high-paced environment.
• A keen ability to adapt to new processes and thrive in a fast-paced work environment.
• Bi-lingual English and French is a requirement