Remote Customer Service Associate - Bilingual - $24 / hour

Teladoc Health; Ottawa; Remote; CAD 65,000 - 95,000; Full time

Job summary

Homewood Health is a leading Canadian mental health organization dedicated to evidence-based treatment and person-centered care. This role is part of an Employee & Family Assistance Program team that delivers confidential counselling, assessments, and crisis support.

Join a multi-disciplinary team focused on delivering seamless services to clients with opportunities for supervision and professional growth in a supportive environment.

Qualifications

• Master's degree in Counselling, Psychology, Social Work or related discipline.
• Must hold a valid registration with the relevant governing body.
• Minimum 3 years of counseling experience.
• Experience in brief solution-oriented counselling.
• Knowledge of assessment, crisis management, and EFAP services is an asset.
• Excellent verbal and written communication skills are required.
• Strong organizational and time management skills.
• Proficiency with Word, Excel, and PowerPoint.
• Awareness and acknowledgment of the value of using measurement-based care when supporting patients/clients to help guide clinical decision-making; experience an asset.

Responsibilities

• Deliver EFAP services including confidential counselling, case management, direct clinical services, and assessments.
• Receive case assignments, establishes treatment plans, and complete case progress notes.
• Develop service plans which outline a specific plan of action with each client under periodical supervision.
• Provide after-hours crisis calls services (1-2 nights per week until 8-9 PM and Saturdays if required).

Skills

Counselling expertise

Crisis management

Verbal communication

Written communication

Time management

Organizational skills

Microsoft Office

EFAP knowledge

Assessment skills

Measurement-based care

Education

Masters in Counselling/Psychology/Social Work

Tools

Microsoft Office

Job description

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

As a Mental Health Therapist with our Employee & Family Assistance Program (EFAP), you will be an integral part of a collaborative, multi-disciplinary team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

What you’ll be doing:

• Deliver EFAP services including confidential counselling, case management, direct clinical services, and assessments
• Receive case assignments, establishes treatment plans, and complete case progress notes
• Develop service plans which outline a specific plan of action with each client under periodical supervision
• Provide after-hours crisis calls services (1-2 nights per week until 8-9 PM and Saturdays if required)

What we’re looking for:

• Masters in Counselling, Psychology, Social Work, or other related discipline
• Must hold a valid registration with the relevant governing body
• Minimum 3 years of counseling experience
• Experience in brief solution-oriented counselling
• Knowledge of assessment, crisis management, and EFAP services is an asset
• Excellent verbal and written communication skills are required
• Strong organizational and time management skills
• Proficiency with Word, Excel, and PowerPoint
• Awareness and acknowledgment of the value of using measurement-based care when supporting patients/clients to help guide clinical decision-making; experience an asset

Why work with us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity‑seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.

This job posting is for an existing vacant position within the organization.