Remote Customer Care Representative -Work From Home

Randstad Canada; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

Randstad Canada is hiring a remote Customer Care Representative. This position involves managing inquiries in HR, Financial, and Healthcare industries. Applicants should have 2-4 years of customer service experience, fluent English, and a commitment to high customer care standards. This full-time role requires effective multitasking and a dedicated home office setup.

Qualifications

• Minimum 2-4 years of customer service experience.
• Experience in HR, Financial, or Healthcare is preferred.
• Ability to pass a criminal background check.

Responsibilities

• Handle healthcare and benefits inquiries.
• Address absence calls and account updates.
• Manage difficult/frustrated customers with empathy.

Skills

Customer service

Fluent English communication

Computer navigation

Multitasking

Empathy

Self-starter

Dependability

Tools

Windows computer (10 or higher)

Headset

Camera

Job description

Do you have experience in customer service in a call center environment?

Are you tech-savvy and capable of clearing cookies/cache, using VPN, and troubleshooting Wi-Fi, sound, etc.?

Have you always wanted to work in the HR, Financial, or Healthcare industries?

Do you speak English fluently and are you available full-time?

If you answered "yes" to any of the above, then look no further!

Randstad is hiring for a remote, work-from-home Customer Service Representative position for a company in the Greater Toronto area. This is an opportunity to work in a top-growing call center in Canada, utilize your experience, and enjoy a rich culture!

Position Details

• Position: Customer Care Representative
• Industry: Professional services (Financial, HR, Healthcare)
• Location: Work from Home
• Salary: $20 per hour
• Contract: Open-ended

Working Hours

• Monday - Friday (No weekends)
• Hours: 7am - 11pm EST
• Full-time, 8 hours/day, 5 days/week
• Availability required; no part-time or seasonal applications

Call Types

• Healthcare and benefits inquiries
• Retirement plans and other benefits
• Absence calls, account updates
• Disability-related inquiries
• Handling difficult/frustrated customers with empathy

Requirements

• Minimum 2-4 years customer service experience
• Fluent English communication skills
• Self-starter with high customer care standards
• Good computer navigation skills, multitasking ability
• Flexible, adaptable, dependable in a fast-paced environment
• Ability to pass a criminal background check
• Experience in HR, Financial, or Healthcare preferred
• Own a Windows computer (10 or higher), headset, and camera
• Ethernet cable required; Wi-Fi prohibited

Application Process

If interested, apply via posting or send your resume to [e-mail] with the subject "REMOTE Customer Care Representative - Personal PC with Ethernet".

Commitment to Diversity

Randstad Canada values diversity and is committed to creating an inclusive workplace. Please inform us of any accommodation needs during the application process by emailing [e-mail].