Remote Customer Care Representative -Work From Home

Randstad Canada; Ottawa; Remote; Full time

Job summary

Randstad is seeking a remote Customer Service Representative for a role within a growing Canadian call center. This full-time position requires technical skills and experience in customer service to assist clients mainly in HR, Financial, and Healthcare sectors.

Qualifications

• 2-4 years of customer service experience.
• Fluent English communication skills.
• Good computer skills and system navigation.

Responsibilities

• Handle high volume of inbound customer calls.
• Assist with HR, financial, and healthcare inquiries.
• Meet KPIs and targets daily.

Skills

Customer Care

Technical Support

Communication

Adaptability

Job description

Do you have experience in customer service in a call center environment?

Are you tech-savvy and able to practice clearing cookies/cache, using VPN, and basic troubleshooting for Wi-Fi, sound, etc.?

Have you always wanted to work in the HR, Financial, or Healthcare industries?

Do you speak English fluently and are you available full-time?

If you answered "yes" to any of these questions, then look no further!

Randstad is hiring for a remote work-from-home Customer Service Representative position for a company in the Greater Toronto area. This is an opportunity to work in a top-growing call center in Canada, utilize your experience, and enjoy a rich culture!

Position Details

• Position: Customer Care Representative
• Industry: Professional services (Financial, HR, Healthcare)
• Location: Work from Home
• Salary: $20 per hour
• Contract: Open-ended

Schedule

• Full-time, long-term starting August 2024
• Monday - Friday, 7am - 11pm EST
• 5 days/week, 8 hours/day
• No part-time or seasonal applications

Responsibilities

• Handle high volume of inbound customer calls
• Provide excellent customer service and support
• Assist with HR, financial, and healthcare inquiries, including benefits, retirement plans, and account updates
• Process transactions such as health enrollments and direct deposit updates
• Create and update customer files and communicate with third parties
• Meet KPIs and targets daily
• Navigate multiple systems and assist customers in system navigation

Qualifications

• 2-4 years of customer service experience
• Fluent English communication skills
• Self-motivated with a passion for customer care
• Good computer skills and system navigation
• Flexible, adaptable, dependable in a fast-paced environment
• Able to pass a criminal background check
• Experience in HR, Financial, or Healthcare industries preferred
• Own a Windows computer with Windows 10 or higher, Intel i5 or equivalent, 16GB RAM, 128GB SSD, headset, and camera
• Ethernet cable required; Wi-Fi not permitted

Additional Information

• Computer not provided by employer
• Apply by posting or send your resume to [e-mail] with "REMOTE Customer Care Representative - Personal PC with Ethernet" as the subject
• Randstad promotes diversity and inclusion and supports accessibility needs during the hiring process