Remote Customer Care Representative

Vision Group; Montreal; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare service provider is seeking a Bilingual Customer Care Representative to provide excellent service to patients. Responsibilities include answering interactions, scheduling appointments, and ensuring patients have the information they need for a memorable experience. The position is fully remote with a competitive wage and additional benefits, including a flexible schedule and insurance programs.

Benefits

Competitive salary including monthly bonus

Flexible work schedule

Group insurance and RRSP matching program

Paid training

Qualifications

• Minimum of 6 months customer service experience required.
• Available for a flexible schedule Monday to Friday from 8:00 am to 8:00 pm EST.
• Available for remote training of 5 consecutive weeks starting November 10th, 2025.

Responsibilities

• Respond to incoming interactions from new and existing patients.
• Book and/or modify appointments, update patient files, and answer questions about the pre- and post-operative process.
• Manage incoming phone calls and chats simultaneously.

Skills

Bilingualism (French and English)

Customer service experience

Call center and/or LIVE E-chat experience

Job description

BILINGUAL CUSTOMER CARE REPRESENTATIVE - REMOTE (English, French and/or Spanish)

We are recruiting for a start date of November 10th!

Minimum of 6 months customer service experience required.

Please note that candidates selected to move forward in the hiring process will be required to complete a video screening.

Do you have a passion for helping people and striving to provide them excellent customer service while making a difference in their lives? If so, Vision Group is for you! A career at Vision Group means being part of one of the best managed companies in Canada, constantly at the cutting edge of medical technology. Vision Group is always finding new ways to create a work environment that helps its teams grow and thrive professionally and who has the well-being of its employees at heart.

Our Patient Care Center agents are the first point of contact for new and existing patients, answering incoming interactions, while providing excellent customer service every step of the way. Their daily tasks will include proposing and/or editing appointments, updating patient records, answering questions related to pre and post operative process, answering chats and social media comments. They also follow-up with comments sent via our website. They ensure that patients have all the information they need to have a memorable experience.

Join our team, where our Great Place to Work certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.

Your benefits

• You start with a base wage of $19.50/hr and a monthly bonus of up to 20% of your salary (10% guaranteed for the first 3 months).
• You have a permanent full-time position, and the option of working 4 days a week (variable day off).
• Your training is paid, and you get to work from home (1 day per month in the office).
• You get 3 weeks of paid vacation, 4 personal days for unforeseen events, and 1 additional day during the Holiday season.
• You benefit from group insurance, including Telemedicine and an Employee Assistance Program, and an RRSP matching program.
• You can get a free LASIK surgery plus a friends and family discount.
• You will be able to benefit from recognition programs, awards, birthday celebrations, and contests!

Your tasks at a glance

• You respond to incoming interactions from our new and existing patients.
• You provide unparalleled customer service to book and/or modify appointments, update patient files, and answer questions about the pre- and post-operative process.
• You manage incoming phone calls and chats simultaneously.
• You ensure that patients have all the information they need to have a memorable experience.

A clear view of your assets

• You can work autonomously and can perform multiple tasks simultaneously.
• You have customer service experience, call center and/or LIVE E-chat experience.
• You are perfectly bilingual, spoken and written (French and English, Spanish is an asset). Bilingualism (French and English) due to the need to communicate with unilingual English-speaking patients.
• You are comfortable working with computer software and internet browsers.
• You are available to work a flexible schedule Monday to Friday from 8:00 am to 8:00 pm EST.
• You are available for a remote training of 5 consecutive weeks, from Monday to Friday (9 am to 3 pm EST) starting on November 10th, 2025.

From our point of view

If you think you are the right candidate for this position and are ready to join a passionate and dedicated team, apply now.

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