Remote Customer Care Associate

NTT DATA North America; Halifax; Remote; CAD 35,000 - 50,000; Full time

Job summary

A leading global innovator in business and technology services is seeking a Remote Customer Care Associate. This role involves providing exceptional customer service, maintaining effective communication with clients, and resolving inquiries efficiently. Candidates should have a strong background in customer service and be fluent in English, with availability for a structured work schedule. Join a company committed to innovation and employee growth.

Qualifications

• 2 years experience in customer service.
• 1 year experience with Microsoft Office Suite.
• Must be an English speaker.

Responsibilities

• Provide quality customer service experience to consumers and customers.
• Resolve problems in a professional and effective manner.
• Communicate effectively with consumers via all channels.

Skills

Customer Service

Social Media

Communication

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Job description

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence, and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA is seeking a Remote Customer Care Associate who speaks fluent English to join our team working for our valued end client.

Basic Qualifications

• 2 years experience in customer service
• 2 years experience in an office environment
• Social Media experience
• 1 year experience with Microsoft Office Suite
• High School Diploma/GED
• Must be an English speaker

Job Responsibilities

• Provide quality customer service experience to our consumers and customers
• Maintain effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs
• Gain a working knowledge of company systems and processes
• Attend appropriate training classes to continually work towards self-development and stay current on customer service procedures and practices
• Resolve problems in a professional and effective manner
• Communicate effectively with consumers via all channels (including but not limited to telephone, email, letter, chat, text, social media, etc.)
• Answer incoming faxes, calls, voicemails, and emails; input data and file accordingly
• Address issues to provide first call resolution

New hires must have a working device (such as a cell phone or tablet) for the 2-Factor Authentication process.

*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency in the material. No time off is allowed during the training period.***

Required schedule availability for this position is Monday-Friday 11:00am-7:00pm Atlantic time. Shift times may change as per client requirements, and overtime may be required based on business needs.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem. Our services include business and technology consulting, data and AI, industry solutions, and application development, implementation, and management. We are a leading provider of digital and AI infrastructure worldwide. NTT DATA is part of NTT Group, which invests over $3.6 billion annually in R&D to support organizations and society in moving confidently into the digital future. Visit us at us.nttdata.com.

We strive to make our website https://us.nttdata.com accessible to all users. If you need assistance or accommodations during the application process, please contact us at https://us.nttdata.com/en/contact-us. NTT DATA is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For our EEO policy and rights, please see the provided links.