Remote Consumer Survey Participant (Entry-Level)

Clubshop | US; Huntsville; Remote; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Staff referral program (Earn up to $1,

Extended health benefits (Permanent FT

HOOPP Pension Plan

Collaborative team environment

Job summary

Muskoka Algonquin Healthcare seeks an organized Central Registration and Scheduling Clerk to support patient registration and scheduling across its Bracebridge and Huntsville campuses. You’ll answer the switchboard, greet visitors, and manage appointment bookings while ensuring accurate demographic data and efficient workflow.

You will process admissions, discharges and transfer procedures, respond to patient inquiries, and assist with coding alerts and emergency calls.

Qualifications

• Significant clerical experience with excellent organization skills.
• Excellent keyboarding and computer skills with speed and accuracy (60 wpm).
• Strong interpersonal, verbal and written communication skills.
• Ability to organize and control all functions within the department.
• Knowledge of office equipment (computers, fax, photocopier).
• Ability to interpret instructions and fulfill requests.
• Experience with healthcare oriented software programs.
• Ability to exercise good judgement, take initiative and work independently.
• Previous hospital experience.
• Ability to communicate with patients, staff and visitors in a customer‑service oriented, efficient and caring manner.
• Flexibility to accommodate changing departmental needs.
• Ability to work well under pressure with minimal supervision.
• Willingness to work days/nights/weekends.

Responsibilities

• Answer calls on main switchboard and direct to appropriate contacts.
• Greet patients/visitors and provide basic information.
• Respond to inquiries regarding patient status using hospital systems.
• Respond to and announce Code Alerts.
• Direct calls in emergencies.
• Assist with receiving packages and off-hours tasks.
• Register patients for inpatient/outpatient services by collecting and processing information.
• Process admission, discharge and transfer procedures.
• Receive and process appointment/test requisitions per procedures.
• Schedule appointments via telephone and collect demographics and required data.
• Provide appointment preparation instructions.
• Inform patients about scheduling changes or cancellations with physicians’ offices.

Skills

Clerical experience

Keyboarding 60 wpm

Interpersonal communication

Customer service

Independent work

Diplomacy and tact

Organizational skills

Ability to work under pressure

Telephone and in-person communication

Education

Office Administration certificate

Medical Terminology course

Tools

Healthcare software programs

Job description

ROLE

As a Central Registration and Scheduling Clerk at Muskoka Algonquin Healthcare you will;

• Answer incoming telephone calls on main switchboard connecting callers to extension/area directing any complex inquiries to the appropriate individual or department after ascertaining the nature of the call
• Greet patients/visitors to provide basic information and direction to appropriate contacts or services
• Respond to inquiries regarding patient status utilizing hospital computer system and/or patient lists
• Responding to and announcing Code Alerts
• Directing calls in emergency situations
• Assist individuals wishing to pick-up or drop-off packages etc. during off hours
• Ensure patient registration functions (inpatient/outpatient) are carried out in an efficient manner by interviewing patients/family to collect and process registration information
• Process admission and discharge/transfer
• Receive and process appointment/test requisitions in accordance with appropriate procedure and protocols efficiently
• Respond to telephone calls from patients to book appointments
• Schedule appointments via telephone, and interview patient to collect/validate demographics, financial data, and other required information, advising patient of any information required and what items to bring when arriving for appointment
• Provide preparation instructions for appointment
• Call the patient’s physician office directly or notify the patient directly regarding scheduling changes and/or cancellations of procedures

REQUIRED EDUCATION & CERTIFICATION(S)

• Certificate in recognized Office Administration course or equivalent experience
• Successful completion of Medical Terminology course

REQUIRED SKILLS & EXPERIENCE(S)

• Significant recent clerical experience including excellent organization skills
• Excellent keyboarding and computer skills having worked with spreadsheets and word programs, including speed and accuracy – 60 wpm
• Excellent interpersonal, verbal and written communication skills
• Ability to organize and control all functions within the department
• Knowledge of office equipment (computers, fax, photocopier etc.)
• Ability to interpret instructions and fulfil as requested
• Experience with Healthcare oriented software programs
• Ability to exercise good judgement, take initiative and work independently
• Previous Hospital experience
• Must have the ability to exercise a high degree of diplomacy and tact; excellent customer service and interpersonal communication skills
• Ability to effectively communicate via the telephone and in-person to serve the needs of patients/staff/visitors in a manner that is customer service oriented, efficient and productive, in a sensitive and caring manner
• Must be highly flexible; able to accommodate changing needs of the department
• Ability to work well under pressure with minimal supervision
• Willingness to workdays/nights/weekends

ADDITIONAL PERKS AT MAHC

• Staff referral program (Earn up to $1000 for each successful Permanent Part Time and Permanent Full Time new hire you refer to MAHC)
• Extended health benefits (Permanent Full-Time only)
• Enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
• Collaborative and supportive team environment

Location:

Multi-Site, working on site at both the South Muskoka Memorial Hospital (SMMH) located in Bracebridge and Huntsville District Memorial Hospital (HDMH) located in Huntsville. Applicants must reside within 125km of one of our hospital campuses or be willing to relocate prior to starting. *Exceptions will be considered on a case-by-case basis

Hours of Work:

Must be available to work shifts including days, evenings, nights and weekends. Shifts and hours may change according to departmental requirements per the collective agreement.

Recruitment Process

• Submit your cover letter and resume together as either a PDF or Word document(s) to this posting by 11:59 pm on the closing date. Please Note: Applicants must submit their application through this posting listed to be considered. Email and paper submissions will not be accepted unless otherwise indicated
• If you are viewing this job posting on a website other than mahc.ca/careers, you may not be viewing the most up-to-date information. To see other opportunities or to view the most up-to-date version of this job posting, including rate of pay, please visit mahc.ca/careers
• We thank all applicants for their interest in this opportunity. As much as we would like to reach out to every applicant, please note that only those selected for an interview will be contacted. Selection will be based on skills, abilities, experiences, and qualifications. MAHC reserves the right to conduct interview(s) or other applicable testing where required
• Please note, AI (Artificial Intelligence) is not being used to screen, assess, or select applicants in our recruitment process

Conditions of employment for external hires includes;

• Proof of immunization and vaccination records to the Hospital’s Occupational Health and Safety department
• Legal entitlement to work in Canada
• Satisfactory Criminal Record & Judicial Matters Check

Our organization:

MAHC is committed to a selection process and work environment that is inclusive and barrier-free. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identify as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ+.

Accommodation

Accommodation will be provided in accordance with the Ontario Human Rights Code. If you have accommodation needs for attendance at the interview, please advise us at time of the interview being scheduled