Clinical Operations Manager

Canadian Mental Health Association BC Division; Vancouver; Remote; CAD 78,000 - 112,000; Full time

Job summary

CMHA BC Division is seeking a Clinical Operations Manager to lead and oversee the Mind & Mood Clinical Care Network in British Columbia. The role focuses on clinical leadership, operational excellence, intake management, EMR oversight, and program integration across CMHA BC services.

The position is mostly remote with occasional travel within Vancouver and BC; a strong background in clinical leadership and health administration is essential for success in this role.

Qualifications

• Master’s degree in a clinical or health administration field is required.
• Minimum 5–7 years of progressive clinical experience with leadership responsibilities.
• Experience supervising regulated health professionals; experience with psychiatrists is an asset.

Responsibilities

• Provide clinical leadership and oversight for the Mind & Mood Clinical Care Network, supervising teams and coordinating with psychiatrists and other professionals.
• Oversee daily clinic operations to ensure efficient, client-centred service delivery and service planning across teams.
• Lead intake, triage, waitlist and client allocation processes to ensure timely access to services.
• Provide operational oversight of EMR systems and ensure compliant, timely documentation and privacy safeguards.
• Develop, implement, and refine clinic policies and integration with broader CMHA BC programs.
• Oversee evaluation and reporting of clinical services to support continuous quality improvement.

Skills

Clinical leadership

Staff supervision

Operational oversight

Program management

Intake systems

EMR platforms

Privacy compliance

Education

Master’s degree in a relevant clinical or health administration discipline

Tools

EMR systems

Job description

ABOUT THE JOB

CMHA BC is British Columbia’s leading mental health non-profit organization. We promote mental health for all and support the resilience of people living with mental illness and/or substance use challenges. We work to uplift the voices of people with lived expertise and to advance the human right to best possible mental health. The Mind & Mood Clinical Care Network is an innovative new provincial program which aims to provide the right care at the right time to those with mood and/or anxiety disorders. Built on a stepped care framework, the program operates via a single front door, consistent screening and assessment, and matching clients to the right level of care.

DUTIES AND RESPONSIBILITIES

Clinical and Professional Leadership

• Provide clinical leadership and oversight for the Mind & Mood Clinical Care Network, including supervision and collaborative leadership with psychiatrists, family physicians and other mental health professionals.


• Ensure clinical services meet professional, ethical, and regulatory standards and align with best and emerging practices in mental health care.


• Collaborate with the Medical Director to develop and ensure compliance with clinic policies and procedures.


• Support case consultation, clinical decision-making, and service planning across interdisciplinary teams.

Day-to-Day Operations and Service Delivery

• Oversee daily clinic operations to ensure efficient, coordinated, and client-centred service delivery.


• Directly supervise the Administrative Support Coordinator, including workload management, coaching, issue management, and performance management.


• Ensure effective scheduling, clinic flow, and coordination of appointments across service streams.


• Oversee intake, triage, waitlists, and client allocation processes to ensure timely, equitable, and transparent access to services.

Intake, Navigation, and Client Advocacy

• Provide leadership for intake and navigation functions to ensure clients receive clear information, appropriate referrals, and coordinated access to services.


• Support advocacy and navigation of community, health system, and internal resources for individuals accessing services.


• Ensure client-facing processes are trauma-informed, culturally safe, and responsive to diverse needs.

Information Management, EMR Systems, and Privacy

• Provide operational oversight of EMR systems and related clinical and administrative workflows.


• Ensure accurate, timely, and consistent documentation practices across the clinic.


• Ensure privacy, confidentiality, and security of client records in compliance with legislation, organizational policy, and professional standards.


• Lead system improvements related to intake, scheduling, reporting, and data quality.

Program Development, Integration, and Policy

• Lead the development, implementation, and refinement of clinic policies, procedures, and operational guidelines.


• Support integration of the Mind & Mood Clinical Care Network within organizational programs and referral pathways.


• Contribute to service planning, program expansion, and continuous quality improvement initiatives.


• Manage future implementation of mental health supports in alignment with the Mind and Mood servicemodel.

Evaluation, Reporting, and Promotion

• Oversee evaluation of clinical services and operational performance to inform quality improvement and decision-making.


• Prepare and contribute to regular reports for leadership, funders, and internal stakeholders.


• Support internal and external promotion and communication of clinic services in collaboration with organizational teams.

QUALIFICATIONS AND EXPERIENCE

Education & Experience

• Master’s degree in a relevant clinical or health administration discipline.


• Minimum of 5–7 years of progressive clinical experience, including leadership or management responsibilities.


• Experience supervising regulated health professionals; experience working alongside psychiatrists is an asset.


• Experience running a clinic or clinical program that provided direct care for community members seeking mental health support.

Knowledge, Skills, and Abilities

• Strong understanding of mental health service delivery systems and interdisciplinary models of care.


• Demonstrated ability in clinical leadership, operational oversight, and staff supervision.


• Experience with intake systems, waitlist management, EMR platforms, and privacy legislation.


• Strong financial acumen, communication, and interest holder engagement skills.


• Ability to manage complexity, competing priorities, and evolving service demands.


• Solid project management experience, including project planning, resource, and financial management along with effective communication skills for successful project delivery.


• Solid leadership skills with the ability to lead, motivate, resolve conflict, and lead a high performing team in a unionized environment.


• Flexibility and ability to thrive in an environment with constantly changing conditions and competing deadlines.


• Knowledge of systemic inequities related to gender, sex, race, Indigeneity, (dis)ability, substance use, and other aspects of a person’s identity.


• Demonstrated experience communicating in a trauma-informed and culturally safe way.

Our key values and principles

• Inclusive


• Proactive


• Compassionate


• Steadfast


• Collaborative

WORKING CONDITIONS

• This is a full-time temporary position, and work hours are from 8:30 am to 4:30 pm Monday through Friday.


• The role is available as a mostly remote position, with occasional travel to downtown Vancouver required.


• The Clinical Operations Manager is an excluded role subject to the compensation reference plan of Health Employers Association of BC.


• Some on-call may be required where clinic hours exceed the managers’ regular work schedule.


• Salary Range: $78,149.00 - $112,340.00


• Typical Hiring Range: $95,733.00 - $104,000.00


• In determining salary, CMHA BC considers many factors including the successful candidate’s skillset and experience as well as internal equity. The final salary offer will be at CMHA BC’s sole discretion.

CMHA, BC Division is committed to our workforce reflecting the diversity of the communities within which we work. As such, we encourage applications from persons with disabilities, members of visible minorities, First Nations, Inuit, and Métis people, people of all sexual orientations and genders, and others who may contribute to the diversity of our staff. Personal experience with mental illness and or addiction, either through self or a loved one, is an asset.

ABOUT US

Founded in 1918, The Canadian Mental Health Association (CMHA) is a national charity that helps maintain and improve mental health for all Canadians. As the nation-wide leader and champion for mental health and addiction, CMHA helps people access the community resources they need to build resilience and support recovery from mental illness and/or addiction.

We respectfully acknowledge xʷməθkʷəy̓ əm (Musqueam), Skwxwú7mesh (Squamish), səlilwətaʔɬ (TsleilWaututh), Lkwungen (Songhees) and Wyomilth (Esquimalt) peoples on whose traditional, unceded lands the CMHA BC offices are located