Remote Call Center Representative (Prince Edward Island)

MCI; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading BPO provider in Canada is looking for dedicated Customer Service Representatives to join their team. This role includes competitive hourly pay, comprehensive health benefits, and opportunities for career growth. You will resolve customer issues, manage accounts, and ensure satisfaction through effective communication. Ideal candidates possess strong communication skills and a high school diploma. Flexible work-from-home arrangements are available.

Benefits

Competitive hourly pay

Paid time off

Comprehensive health benefits

Flexible work-from-home arrangements

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills required.
• Ability to type swiftly and accurately (20+ words a minute).

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Explain and position products and processes clearly to customers.

Skills

Organizational skills

Communication skills

Typing speed

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive hourly pay plus bonus opportunities
- Paid time off and paid holidays to support work-life balance
- Comprehensive health benefits, including medical, dental, and vision coverage
- Opportunities for career growth and internal promotions
- Engaging work environment with daily contests and prizes
- Flexible work-from-home arrangements

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade services
- Explain and position products and processes clearly to customers
- Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):
- Basic understanding of Windows operating system
- Experience in customer service or technical support roles
- Strong team orientation and customer focus
- Aptitude for conflict resolution and problem-solving
- Ability to thrive in a fast-paced environment with changing demands

#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #HealthBenefits

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