Remote Call Center Representative (Manitoba)

MCI; Canada; Remote; CAD 35,000 - 45,000; Full time

Job summary

A leading business outsourcing company in Canada is seeking customer service representatives to handle inbound inquiries and provide technical assistance. Candidates should have strong organizational skills, be 18 or older, and have a high school diploma. The position offers hourly pay, bonuses, and comprehensive benefits including medical and dental insurance. Join a dynamic team where career growth and flexible schedules are prioritized.

Benefits

Comprehensive benefits including medical and dental insurance

Paid Time Off

Flexible schedules

Paid training

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).
• Basic knowledge of Microsoft Office Suite and Windows operating system.

Responsibilities

• Handle inbound customer inquiries and troubleshoot basic technical issues.
• Assist customers in adding or removing products and services.
• Resolve customer issues by listening and understanding their needs.
• Utilize technology and systems for effective account management.
• Escalate customer dissatisfaction to the managerial team when necessary.

Skills

Excellent organizational skills

Written communication skills

Oral communication skills

Ability to type swiftly and accurately

Basic knowledge of Microsoft Office Suite

Education

High school diploma or equivalent

Job description

Overview

Employer Industry: Business Process Outsourcing and Customer Experience Solutions

Why consider this job opportunity:

• Hourly pay with bonus potential
• Comprehensive benefits including medical, dental, vision, and life insurance
• Paid Time Off and flexible schedules to promote work-life balance
• Opportunities for career growth and internal promotions
• Engaging work environment with daily contests and prizes
• Paid training provided to enhance your skills

What to Expect (Job Responsibilities)

• Handle inbound customer inquiries and troubleshoot basic technical issues
• Assist customers in adding or removing products and services
• Resolve customer issues by listening and understanding their needs
• Utilize technology and systems for effective account management
• Escalate customer dissatisfaction to the managerial team when necessary

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite and the Windows operating system

How to Stand Out (Preferred Qualifications)

• Strong customer service orientation with an aptitude for conflict resolution
• Ability to thrive in a fast-paced environment with change and ambiguity
• Experience in a customer service or technical support role

#CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits #WorkFromHome

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