Remote Business Analyst — SaaS & Client Delivery

TTG Technology; Canada; Remote; CAD 80,000 - 90,000; Full time

Job summary

Thatcher Technology Group (TTG) seeks an intermediate Business Analyst to join its Professional Services team in Canada (remote). You will serve as a liaison between clients, the services team, and internal engineering and product groups, translating business needs into actionable requirements and supporting implementations from discovery to delivery.

The role emphasizes leading client interviews, defining functional requirements and user stories, maintaining documentation, and guiding testing,

Qualifications

• 2–5 years of experience as a Business Analyst, Business Systems Analyst, or in a related role, preferably supporting software implementations or SaaS environments.
• Strong written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences.
• Experience documenting functional requirements, user stories, process flows, or similar artifacts.
• Analytical mindset with strong attention to detail and problem-solving skills.
• Ability to manage multiple priorities and adapt to shifting timelines in a fast-paced environment.

Responsibilities

• Lead client interviews, workshops, and discovery sessions to understand business needs, processes, exceptions, and expected outcomes.
• Translate needs into clear functional requirements, user stories, process flows, use cases, and acceptance criteria.
• Identify gaps, constraints, dependencies, and conflicting requirements early and determine practical solutions with the project team.
• Maintain clear requirements, meeting notes, decision logs, and other project documentation throughout delivery.
• Develop UAT scenarios and support clients through testing and validation.
• Demonstrate product functionality and connect capabilities to documented requirements.
• Create client-facing training materials and lead training sessions for users.
• Act as a consistent client contact for requirements, testing, decisions, and training.

Skills

Business analysis

Stakeholder management

Documentation

Requirements gathering

Analytical thinking

Cross-functional collaboration

Presentation/ facilitation

Education

Bachelor's degree in Business, Information Systems, Computer Science, or related field

Tools

Jira

Confluence

AI-assisted tools

Job description

Thatcher Technology Group (TTG) seeks an intermediate Business Analyst to join its Professional Services team in Canada (remote). You will serve as a liaison between clients, the services team, and internal engineering and product groups, translating business needs into actionable requirements and supporting implementations from discovery to delivery.

The role emphasizes leading client interviews, defining functional requirements and user stories, maintaining documentation, and guiding testing,