Remote Branch Support Team Lead (Canada)

Edward Jones; Mississauga; Remote; CAD 80,000 - 110,000; Full time

Job summary

Edward Jones in Canada seeks a Team Leader for Tailored Branch Support to supervise a remote team serving Financial Advisors nationwide. You will drive coaching, performance development, and quality service while ensuring branch productivity and client satisfaction.

Responsibilities include staffing planning, data-driven decision making, and collaboration with Home Office and branch partners to deliver high-quality, scalable support. Fluency in English and French is required.

Qualifications

• Fluency in English and French (written and spoken).
• 3–5+ years in financial services, operations, or service delivery.
• Experience leading teams in high-volume, service-driven environments.
• Experience supporting branch operations, financial advisors, or client service delivery.
• Familiarity with remote workforce leadership models and capacity planning.
• Continuous improvement mindset; Lean/Six Sigma experience is a plus.

Responsibilities

• Lead, coach, and develop a team of TBS associates delivering remote branch support across Canada.
• Foster accountability, collaboration, and continuous improvement to meet service standards.
• Provide ongoing performance feedback through coaching, quality reviews, and evaluations.
• Monitor service levels, quality metrics, and client satisfaction; act as escalation point for complex issues.
• Align staffing and skills with demand using forecasting and analytics to move from reactive to proactive planning.
• Build strong relationships with Financial Advisors, branch teams, and internal partners.

Skills

Bilingual (EN/FR)

Team leadership

Operations management

Remote leadership

Lean or Six Sigma

Education

Business/Finance/Management degree

Job description

Edward Jones in Canada seeks a Team Leader for Tailored Branch Support to supervise a remote team serving Financial Advisors nationwide. You will drive coaching, performance development, and quality service while ensuring branch productivity and client satisfaction.

Responsibilities include staffing planning, data-driven decision making, and collaboration with Home Office and branch partners to deliver high-quality, scalable support. Fluency in English and French is required.