Remote Bilingual Risk Specialist

Millennium 1 Solutions; Timmins; Remote; CAD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Bilingual Risk Specialist, where your role is crucial in providing exceptional customer service. You'll handle inbound calls, assisting customers with inquiries and fraud concerns while representing both the company and clients. This position offers a dynamic work environment with opportunities for growth and a commitment to inclusion. Enjoy a comprehensive benefits package and the chance to make a real difference in customers' lives. If you're passionate about helping others and thrive in a fast-paced setting, this is the perfect opportunity for you.

Benefits

Comprehensive benefits package

Virtual paid training

Employee Assistance Program

RRSP program options

Rewards and Recognition programs

Qualifications

• 1+ year of customer service experience, preferably in financial services.
• Strong analytical and problem-solving skills are essential.

Responsibilities

• Provide excellent customer service for inquiries and updates.
• Identify and mitigate fraud risks during calls.

Skills

Fluent in English

Fluent in French

Customer service experience

Analytical skills

Problem-solving skills

Education

High school diploma

Tools

Microsoft Office

Job description

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means :

• Having ongoing opportunities to GROW your career - we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT DATA Offer? We’re glad you asked!

• All equipment required for you to be successful in your role
• Virtual paid training
• Comprehensive benefits package (medical, vision, and dental)
• Employee Assistance Program
• RRSP program options
• Short- and Long-Term Disability options
• Rewards and Recognition programs
• Internal career advancement opportunities

Position Overview :

The primary responsibility will be handling inbound calls from existing and potential customers regarding pending applications, potentially fraudulent activity, disputes, along with all credit card sales and service call types. You will represent our and our clients’ brand, directly influencing cardholders’ impressions of the quality of service, so focus on efficiency and quality of customer interactions in our fast-paced, changing environment is essential.

Position : Bilingual Risk Specialist
Position Status : Full Time
Remote Hours of Work : Monday - Sunday 7:00 am - 11:00 pm EST
Department : Contact Centre
Rate of Pay : $21.00 / HR (English / French)

Open to residents in Alberta, Manitoba, Ontario, New Brunswick, Nova Scotia, and Prince Edward Island.

Responsibilities :

• Provide excellent customer service responding to inbound inquiries including account updates, product information, and website support.
• Respond to risk inquiries related to credit, fraud, and disputes with professionalism.
• Identify and mitigate fraud risks during calls or follow-ups.
• Verify transaction activity with cardholders.
• Handle sensitive calls empathetically from customers impacted by potential fraud or disputes.
• Communicate with analysts and supervisors regarding fraud trends.
• Present product offers to assess customer interest and eligibility.
• Discuss benefits of additional products and services to enhance customer experience.
• Update customer information accurately during calls.
• Follow escalation procedures and adhere to quality and PCI compliance standards.
• Follow the NTT DATA Code of Conduct and Sensitive Consumer Information Standards.

Requirements :

• Fluent verbal communication in English and French.
• At least 1 year of customer service experience.
• Experience in financial services, fraud, credit, or disputes is an asset.
• Contact center experience is a strong asset.
• Strong analytical and problem-solving skills.
• High school diploma or equivalent, with proven customer experience.
• Excellent communication and active listening skills.
• Positive attitude and team player.
• Proficient in Microsoft Office and typing skills.
• Ability to multitask and work within time constraints.
• Ability to meet performance targets and be flexible with shifts, including weekends and evenings.

We are committed to inclusion, belonging, and providing a discrimination-free environment. We value diversity and do not discriminate based on age, race, gender, or other protected categories.

At NTT DATA, what you do matters. Because here, YOU can.