Remote - Bilingual Customer Service, Business Market - Mon-Fri

Nordia; Laval; Remote; Full time

Job summary

A leading telecommunications company is seeking customer service representatives who are bilingual in English and French. This remote role offers a competitive hourly wage with benefits, a structured work schedule, and opportunities to promote Canada's 5G network. Employees can enjoy a fully paid training program, a complete benefits package after six months, and a supportive work environment.

Benefits

Fully paid training and coaching

Complete benefits package after six months

Work from home with provided equipment

Monthly performance-based incentive

Significant discounts on insurance and telecom products

Qualifications

• Fluent in English and French.
• Strong interest in technologies.
• Availability to work up to 40 hours per week.

Responsibilities

• Answer calls or emails regarding billing requests.
• Ensure customer satisfaction with necessary information.
• Handle communications with confidentiality and courtesy.

Skills

Bilingual

Customer service

Analytical skills

Communication

Tools

Microsoft Suite

Job description

Employer Industry: Telecommunications

Why consider this job opportunity:
- Competitive base salary of $20.25/hr, including base wage and hourly premiums
- Monthly performance-based incentive
- Fully paid training and coaching program
- Complete benefits package after six months, including comprehensive insurance (medical, dental, and life), additional RRSP contributions, and significant discounts on insurance and telecommunications products and services
- Work from the comfort of your home with provided equipment
- Weekdays-only work schedule, allowing for free weekends

What to Expect (Job Responsibilities):
- Answer calls or emails from customers regarding their billing requests and mobility services
- Provide customers with all necessary information to ensure satisfaction
- Treat every call or email with confidentiality, accuracy, courtesy, and efficiency

What is Required (Qualifications):
- Bilingual: fluent in English and French to interact with customers in Canada
- Availability to work 5 days up to 40 hours per week, Monday to Friday between 8:00 a.m. and 8:00 p.m.
- Residence near the employer's Laval centre for potential training travel
- High-speed internet connection of at least 25 MBPS and a secure, quiet workspace
- Strong interest in technologies and ability to promote Canada’s fastest 5G network

How to Stand Out (Preferred Qualifications):
- Friendly and customer-oriented with a focus on meeting quality standards
- Excellent communication skills, expressing oneself clearly and concisely
- Strong analytical skills for handling complex customer accounts
- Proficiency in Microsoft Suite (Office, Excel, PowerPoint, and Word)

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