Remote Bilingual Customer Experience Representative

Allegion; Mississauga; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading security firm is seeking a Bilingual Customer Experience Representative to provide exceptional service. The role involves resolving customer issues and collaborating with internal teams. Candidates should have 2-3 years of customer service experience and be bilingual in French and English. This remote position offers opportunities for career growth and comprehensive benefits.

Benefits

Health coverage

Tuition reimbursement

Employee discounts

Community involvement opportunities

Qualifications

• 2-3 years of customer service experience required.
• Experience in call centers, manufacturing or distribution is advantageous.
• Bilingual in French and English is preferred.

Responsibilities

• Communicate directly with customers to resolve issues.
• Use product knowledge to troubleshoot application issues.
• Manage warranty programs including credits and replacements.
• Accurately enter and modify customer orders.
• Advise customers on product application.
• Document interactions in the CRM system.
• Meet service level agreements.

Skills

Professional communication skills

Understanding customer needs

Time management

Written and verbal communication

Bilingual (French and English)

Problem-solving abilities

Education

Post-secondary education preferred

Tools

Microsoft Office

Familiarity with AS400

Job description

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work, and visit. With more than 30 brands, 12,000+ employees globally, and products sold in 130 countries, we specialize in security around the doorway and beyond. In 2024, we were also awarded the Gallup Exceptional Workplace Award, recognizing the most engaged workplace cultures in the world.

Bilingual Customer Experience Representative - Remote Positions Available

Job Description : Position Summary

This role involves interacting with external customers via email and phone to provide exceptional customer service. It requires close collaboration with internal departments such as sales, operations, marketing, IT, and finance to ensure a positive customer experience while achieving business objectives.

What You Will Do :

• Communicate directly with customers to resolve issues related to product availability, order fulfillment, pricing, and policies.
• Use product knowledge to troubleshoot residential application issues thoroughly via phone and email.
• Manage warranty programs, including credits, replacements, and returns.
• Accurately enter and modify customer orders in the business system.
• Advise customers on product application and functionality.
• Coordinate with internal teams to resolve customer issues.
• Document interactions in the CRM system.
• Meet all service level agreements to ensure a positive customer experience.
• Follow all company policies and health and safety procedures.

Qualifications for Success :

Professional, positive, and courteous communication skills.

Understanding of customer needs and expectations to provide effective solutions.

Ability to manage time and priorities efficiently.

Excellent written and verbal communication skills with problem-solving abilities.

Bilingual in French and English is preferred.

Proficiency in Microsoft Office and familiarity with systems like AS400.

Education and Experience :

Post-secondary education preferred.

2-3 years of customer service experience required; industry experience is a plus.

Experience in call centers, manufacturing, or distribution is advantageous.

Why Work for Us :

Allegion offers a rewarding environment for career growth, professional development, and work-life balance. We value diversity, inclusion, and provide comprehensive benefits, including health coverage, tuition reimbursement, employee discounts, and community involvement opportunities.

Join us today and help make the world a safer place!

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