Remote Bilingual Customer Care Specialist- President’s Choice Financial Client

Millennium 1 Solutions; Fredericton; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking a Remote Bilingual Customer Care Specialist to support clients for President's Choice Financial. The role involves managing inbound customer calls, creating positive customer experiences, and requires proficiency in both English and French. Applicants must have experience in a customer service role and possess strong communication skills. This full-time, permanent position offers a pay rate of $19.00 per hour.

Benefits

Comprehensive benefits package

Virtual paid training

Rewards and Recognition programs

Qualifications

• Experience in a call center customer service role required.
• Reliable power sources and high-speed internet (10MB+).
• Private workspace near a router or modem.

Responsibilities

• Handle inbound calls regarding credit card inquiries and transactions.
• Create positive experiences for customers.
• Update customer information on the system.

Skills

Fluent in English

Bilingual (French)

Excellent verbal and written communication skills

Customer-focused with professional telephone etiquette

Strong problem-solving skills

Proficiency in MS Office

Strong data entry skills

Job description

Description

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means :

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT DATA Offer? We’re glad you asked!

• All equipment required for you to be successful in your role
• Virtual paid training
• Comprehensive benefits package (medical, vision, and dental)
• Employee Assistance Program
• RRSP program options
• Short- and Long-Term Disability options
• Rewards and Recognition programs
• Internal career advancement opportunities

Position Overview :

As a Customer Care Specialist with NTT DATA, you will be responsible for delighting customers by handling inbound calls from existing and potential customers for our client, President’s Choice Financial. You will be directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen interest in solving customer issues and / or answering inquiries as quickly and easily as possible, while remaining committed to delivering exceptional customer service in a professional manner. Come join NTT DATA to become a Brand Ambassador and delight customers as the first point of contact for our client, President’s Choice Financial.

Position : Remote Bilingual Customer Care Specialist- President’s Choice Financial

Position Status : Full Time, Permanent, Remote

Hours of Work : Monday-Sunday 7:00am-11:00pm EST

Rate of Pay : $19.00 / Bilingual (French / English)

Open to residents of Nova Scotia and New Brunswick

Responsibilities :

• Play a key role in advising and supporting existing and potential customers whilst creating positive experiences and engagements.
• Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.
• Increase customer confidence by responding to customer inquiries in a pleasant, courteous, professional, and well-informed manner.
• Identify customer needs through customer contact while updating customer information on the system.
• Act as a single point of contact and analyze customer information to determine next steps.
• Follow escalation procedures when needed.
• Stay current on program information, business initiatives, and products.
• Strive to meet service level agreements and productivity targets.
• Provide quality service by accurately assessing customer needs and offering appropriate solutions.
• Complete documentation for each transaction accurately.
• Participate as a team member and support a positive work environment.

Requirements :

• Fluent in English; Bilingual (French) required.
• Excellent verbal and written communication skills.
• Customer-focused with professional telephone etiquette.
• Strong problem-solving skills.
• Ability to work within time constraints.
• Proficiency in MS Office and internet applications.
• Strong data entry skills (minimum 25 wpm).
• Flexible to work rotational shifts, including evenings and weekends.
• Experience in a call center customer service role; financial services experience is a plus.
• Reliable power sources and high-speed internet (10MB+).
• A private, distraction-free workspace near a router or modem.

Inclusion. Belonging.

Unleashing the power of being unique.

We are committed to providing an environment free of discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender identity, veteran status, or other protected categories.

At NTT DATA what you do matters. Because here YOU can.