Remote Animal Care Assistant (ACA)

Smart.Vet; Burlington; Remote; CAD 30,000 - 60,000; Part time

Job summary

Join Smart.Vet as a part-time Animal Care Assistant, supporting clients during virtual consultations. This remote role focuses on providing excellent customer service while assisting veterinary teams, ideal for individuals passionate about animal care and seeking flexible weekend work. Be part of a supportive, mission-driven team dedicated to enhancing pet care accessibility.

Benefits

Flexible scheduling

Work remotely from anywhere in Ontario

Supportive work environment

Minimal weekend commitment

Qualifications

• Previous experience in veterinary or animal care setting required.
• Comfortable with technology and remote communication tools.
• Strong customer service and communication skills essential.

Responsibilities

• Support clients during virtual consultations with follow-up tasks.
• Coordinate in-person care by locating clinics for hands-on treatment.
• Work closely with veterinarians to meet patient needs.

Skills

Communication

Customer Service

Multitasking

Organization

Education

Experience in a veterinary clinic or animal care setting

Tools

Google Suite

Chat tools

Slack

Job description

Smart.Vet is a provider of telehealth services in the veterinary industry, offering innovative solutions to pet care. Our mission is to deliver accessible, high-quality care to pets and their owners through a virtual environment. Over 70% of pet health concerns can be effectively addressed through virtual consultations, allowing us to provide timely and convenient care.

We are dedicated to collaborating with animal hospitals by enhancing their in-person services, extending care availability and easing the workload on brick-and-mortar practices. Our goal is to support overburdened hospitals by providing patient care when it's needed most, whether during regular hours or after. We’re not here to compete—we're here to collaborate . While we've grown, we maintain a "mom and pop" culture and mentality, valuing personal relationships, and fostering a close-knit, supportive work environment.

The Opportunity :

Smart.Vet is currently seeking a remote Animal Care Assistant (ACA) to join our remote team in Ontario . This is a part-time position with a primary focus on weekend coverage, ideal for those seeking supplemental income, students, or individuals passionate about client care in the veterinary space.

Our ACA team plays a vital role in supporting clients and our veterinary teams during live consultations by delivering excellent customer service and ensuring seamless virtual experiences.

Your Role :

• Support clients during virtual consultations by assisting with follow-up tasks
• Call in prescriptions to partner clinics or pharmacies as directed by the veterinary team
• Coordinate in-person care by locating suitable clinics for patients who require hands-on treatment
• Accurately document interactions and updates within our internal system for continuity of care
• Work closely with veterinarians and RVTs to ensure all patient needs are met efficiently, while supporting the RVT team to enhance their effectiveness in client interactions and availability for phone support

Our Requirements :

• Previous experience in a veterinary clinic or animal care setting
• Previous experience as an RVT but are no longer registered is an asset
• Strong communication and customer service skills
• Ability to multitask and stay organized in a remote setting
• Pharmaceutical knowledge is an asset
• Must be comfortable using technology (Google Suite, chat tools, Slack, etc.)
• Based in Ontario with a quiet, dedicated home workspace and reliable internet

Why Join Us?

• Work remotely from anywhere in Ontario
• Be part of a mission-driven, people-first team
• Flexible scheduling with minimal weekend commitment
• Support the veterinary community without burnout

Schedule :

• Weekend shifts only (Saturday & Sunday)

Compensation : $20 per hour

If you're a compassionate, organized, and tech-savvy individual with a love for animals and a commitment to quality care, we’d love to meet you. Apply today and take the next step in your virtual veterinary career with Smart.Vet!