Remote Advisor, Ground Operations Standards

WestJet Group; Calgary; Hybrid; CAD 80,000 - 105,000; Full time

Job summary

WestJet Group is seeking an Advisor, Ground Operations Standards to develop and communicate standards, guidelines and procedures that empower frontline teams to deliver a safe and remarkable customer experience. The role partners with Safety, Training and Operations to publish advisories, support change management, and ensure alignment with IATA/ICAO and Canadian regulations.

Strong communication and remote collaboration are essential.

Qualifications

• 3–6 years of ground operations operational and training experience.
• Familiar with domestic, transborder, and international airports.
• Knowledge of industry standards (IATA, ICAO).
• Experience publishing corporate communications.
• Strong written and verbal communication.
• Ability to manage multiple initiatives remotely.

Responsibilities

• Develop and publish standards, guidelines and procedures for frontline teams.
• Create advisories, webinars, and communications for stakeholders.
• Support change management for ground ops initiatives addressing risk.
• Assist training teams in designing programs for compliance and safety.
• Maintain Ground & Winter Operations Sharepoint with up-to-date docs.
• Analyze program alignment with IATA/ICAO and Canadian regs.

Skills

Ground operations

Training

Communication skills

Virtual presentations

Remote collaboration

Education

Post-secondary education (asset)

Tools

Microsoft Office

SharePoint

Excel

PowerPoint

Job description

WestJet Group is seeking an Advisor, Ground Operations Standards to develop and communicate standards, guidelines and procedures that empower frontline teams to deliver a safe and remarkable customer experience. The role partners with Safety, Training and Operations to publish advisories, support change management, and ensure alignment with IATA/ICAO and Canadian regulations.

Strong communication and remote collaboration are essential.