Remote Advanced Implementation Consultant

Bilinguallink; Sainte-Catherine; Hybrid; CAD 77,000 - 91,000; Full time

Benefits offered by this job

Hybrid work model

Annual flex work allowance

Vacation days plus paid Fridays off

Health plans & RRSP with company match

Volunteer day

Job summary

Staffbase is seeking an Advanced Implementation Consultant to drive customer implementations of our AI-native Employee Experience Platform. You will manage engagements end-to-end, ensuring customers can seamlessly adopt and integrate Staffbase into their processes.

Required are several years in consulting or similar roles, strong project management, and client-facing experience, plus fluency in Spanish. The role supports a hybrid work model across Canada with competitive compensation.

Qualifications

• Familiarity with SaaS solutions and deployments.
• Experience in enterprise-scale deployments is required.
• Strong account management and client-facing skills.
• Proven project management capabilities.
• Spanish language proficiency is required.

Responsibilities

• Lead new customer implementations and manage project plans and resources for onboarding and growth.
• Plan deployment, change management, and adoption programs for engagements.
• Communicate status, issues, risks, and effort clearly.
• Build deep product knowledge of Staffbase core products.
• Apply customer use cases to Staffbase best practices for enterprises.

Skills

SaaS deployment experience

Enterprise deployments

Account management

Project management

Spanish language proficiency

Client-facing experience

Consulting experience

Cloud technologies

Job description

About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis-St.Paul, our diverse team of 550+ employees supports 1,500+ customers - reaching over 14 million employees in transforming their employee experience.
We are proud to be aUnicorn company - privately valued at over $1 billion - demonstrating strong growth, innovation, and lasting impact in our industry. Together, we're shaping the future of workplace communication.

We are looking for an Advanced Implementation Consultant to use their delivery and technology expertise for client implementations of Staffbase. You have worked for several years as a consultant or in other similar roles before and understand the value of nurturing client relationships. This role is focused on making sure that new and existing Staffbase customers have an outstanding experience adopting the Staffbase platform. Your job is to see the world from the customer’s eyes and ensure they can seamlessly integrate their content and communications processes into Staffbase.

What you’ll be doing

• Lead new Staffbase customer implementations, including managing the project plan and project resources, for both onboarding and growth phases
• Ensure that a plan is in place for each engagement for deployment, change management, and adoption programs
• Clearly communicate implementation status, issues, risks, and effort
• Build and sustain in-depth product knowledge regarding our core products
• Understand customer use cases and requirements, and in turn, apply Staffbase best practices for enterprises to those customer implementations
• Apply vertical industry and functional best practices as applicable to each customer. For more advanced and bespoke packages, there will be other experts delivering functional knowledge and training
• Establish and oversee the customer’s initial adoption, training, and development of best practices to build a strong foundation before and during the initial rollout
• Troubleshoot and triage customer issues during implementation
• Work with Sales to scope, estimate, and write Statements of Work for new projects
• Partner with Sales and CSMs to develop a plan for making Staffbase a part of the client’s core architecture, as well as identifying future growth and expansion opportunities with existing customers
• Function as the voice of the customer and provide internal feedback on how Staffbase can better serve our customers

What you need to be successful

• Familiarity with implementing Software-as-a-Service solutions
• Several years of experience working on enterprise-scale deployments
• Strong application functional expertise, expertise in business application deployment cycles, as well as strong account management expertise
• Project management experience
• Self-motivated team player ready to embrace a fast-paced, high-growth environment
• 2-5 years of consulting experience
• 2-5 years of client-facing experience
• Passion for cloud technologies
• Professional fluency in Spanish is required for this role
• Nice to have: comms background

What you’ll get

• Competitive Compensation - we offer attractive salary packages, including LTIP (unit-based Long Term Incentive Plan)
• Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400
• Recharge - 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
• Support - we're offering an RRSP program with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
• Volunteer Day - you'll get one day off per year for supporting a social project

This role is open to candidates across Canada. In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in Toronto. Actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $77k - $91k CAD base salary per year. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).