Remote Account Manager (RAM), Veterinary Products, Companion Animal / Gestionnaire de compte à [...]

Job Description

The Remote Account Manager (RAM) is responsible for communicating with veterinary customers to initiate and sustain sales relationships and promote, position, and sell the companion animal line of products and services to meet and exceed customers’ needs. The RAM is also responsible for achieving the annual sales and business objectives within the established business plan for the territory and respective region. To optimize the impact of our interactions, the RAM must also develop an effective relationship with all Western account managers and work closely on shared accounts.

The RAM is responsible for understanding the customer needs and communicating accurate and complete product information and support through targeted communications and coordination of call activities with the regional team towards the goal of increasing sales and market penetration. Strategic and innovative methods of communication and relationship building are encouraged to further strengthen clinic partnerships. An additional responsibility of the RAM is to engage with Key Account contacts during various marketing initiatives. This includes capturing unique branded emails per territory that are adapted to the OCS model and delivering/following up in a timely manner to participating accounts. Defining the next-best-event within these initiatives involves strategic partnership between the RAM and field Account Manager. The activities of the RAM also include conducting webinars, attending product and sales training, and participating in conferences and conventions.

The RAM optimizes business potential in the territory through effective collaboration, analysis, planning, implementation, and organization of work. Other duties include managing territory data through CRM and all other relevant territory management tools. There are additional administrative duties which include but are not limited to: recording daily calls with accounts, expense management, and shipment requests from clients. Performance is measured on success within territory and region based on plan, as well as targeted promotions and other performance standards consistent with operating objectives.

The RAM will complete tasks in a manner fully consistent with the commitment to our Values and Standards, policies, procedures, industry standards, and all laws and regulations.

Qualifications:

• Bachelor's degree, Science degree is preferred; Veterinary Technician Diploma is acceptable
• Pharmaceutical sales or experience in the Animal Health Industry
• Experience in Small Animal Veterinary Practice as Animal Health technician or Veterinarian
• Thorough understanding of the Animal Health Industry and Veterinary Practice operation is an asset
• Proficiency in office technology and related software
• Strong oral communication skills
• Comfortable with new technologies
• Negotiation skills
• Language spoken and written: English

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular

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Travel Requirements:

Flexible Work Arrangements: Remote

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Job Posting End Date: 04/26/2025

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