Relief Worker

The Stop; Toronto; On-site; CAD 31,000 - 44,000; Full time

Job summary

The Stop Community Food Centre in Toronto is seeking a Relief Worker to support the Drop-in, Food Bank and related programs on an on-call, casual basis. Work hours may include up to 8-hour shifts from 8:30am to 4:40pm, Monday to Friday, with immediate start.

You will join a team of staff and volunteers, provide courteous service, assist with records, food preparation, front desk intake, deliveries, and help enforce Stop policies.

Qualifications

• 1 year experience in social services or volunteering.
• Self-motivated and able to work as part of a team.
• Excellent interpersonal, time management and communication skills.
• Knowledge of social services and community resources.
• Experience with customer service and ability to work in a diverse community.
• Ability to lift up to 50 pounds and work in a fast-paced environment.

Responsibilities

• Assist drop-in, food bank, kitchen staff, cafe, admin and volunteers to ensure smooth daily operation.
• Maintain daily records, logs and inventory; assist with cleaning and organization.
• Assist with food and space preparations for meals and services.
• Assist at food bank front desk with intake and administrative tasks.
• Receive deliveries and store items appropriately.
• Ensure programming follows Stop policies and values.
• Provide directions to volunteers and assist with conflict resolution as needed.
• Support participants with referrals to community resources and inquiries.
• Provide polite, responsive customer service in line with policies.
• Perform other duties during shifts as required.

Skills

Customer service

Interpersonal skills

Time management

Communication

Job description

Job Posting (Internal/External)

Relief Worker

Salary: $27.20 per hour

Hours: On call (up to 8-hour shifts: 8:30am-4:40pm M-F,)

Start date: Immediately

Bargaining unit position

ABOUT THE STOP:

The Stop Community Food Centre is a leading-edge and nationally respected non‑profit organization that has been providing innovative programs and advocacy to address problems of hunger and inequality for over 40 years ( www.thestop.org). The Stop’s mission is to increase access to healthy food in a manner that maintains dignity, builds health and community and challenges inequality.

The Opportunity: The purpose of the Relief Worker position is to assist, on a casual basis with the operation of the Drop-in, Food Bank and other programs in the event of staff absence. This position works with a team of other Stop staff and program volunteers.

Responsibilities:

• Work with drop‑in and/or food bank / kitchen staff / café / GFM/ administration/urban agriculture/community kitchens/ advocacy to fulfill required duties and aid in the smooth operation of daily programming while, providing a safe, inclusive and welcoming environment for participants.
• Assist in the maintenance of daily records, program logs, inventory checks, cleaning, organization, etc.
• Assist with food and space preparations for breakfast and lunch services (prepare coffee, any necessary food preparation, etc.)
• Assist staff with intake at food bank front desk, giving out numbers, filing and other administrative tasks
• Assist in receiving deliveries and ensuring items are stored in an appropriate manner
• Ensure programming reflects The Stop’s policies and procedures (e.g. Healthy Food Philosophy and respect policies)
• Assist with providing directions as needed to volunteer
• Assist staff with conflict resolution and crisis intervention as requested
• Support program participants by providing necessary referrals to community resources and assisting with questions and concerns as they arise.
• Provide polite and responsive customer service; ensure that service delivery is guided by the Stop’s policies and procedures (ie. Anti‑Discrimination/Anti‑Harassment) and reflects the mission, vision and values of the organization.
• Other duties as required while on shift

All Shifts:

Provide polite and responsive customer service; ensure that service delivery is guided by the Stop’s policies and procedures (ie. Anti‑Discrimination/Anti‑Harassment) and reflects the mission, vision and values of the organization.

Qualifications:

• 1 year experience working or volunteering in a social service environment or equivalent experience
• Self‑motivated and able to work constructively as a member of a team.
• Excellent interpersonal, time management and communication skills.
• Knowledge of social services and community resources
• Experience with customer service and demonstrated ability to work within a diverse community.
• Ability to lift up to 50 pounds, work in a fast‑paced environment and be on your feet for several hours a day