Relief Receptionist

The Salvation Army Canada and Bermuda Territory; Calgary; On-site; CAD 24,000 - 30,000; Full time

Job summary

The Salvation Army Canada and Bermuda Territory is seeking an enthusiastic Administrative Assistant to be the first point of contact at the West Campus. You will handle general office duties, greet visitors, answer calls, book rentals, and support event registrations.

Ideal candidates will have a high school diploma, be proficient in MS Office 365, and possess clear background checks. The role offers regular hours with a competitive wage and opportunities to contribute to community programs.

Qualifications

• Completed high school or equivalent experience.
• Police information check with vulnerable sector search.
• Child intervention check completed.
• Emergency first aid with Level C CPR certification.

Responsibilities

• Greet visitors and direct inquiries, acting as first point of contact.
• Answer calls and inquiries about bookings for rental groups.
• Set up client appointments and register clients for classes and events.
• Prepare routine documents and maintain records as needed.
• Provide general admin and project support as assigned.
• Manage on-site rental groups and ensure safety protocols.
• Attend staff meetings and assist with mail and parcel handling.
• Assist in opening mail and processing outgoing mail.
• Draft presentations and materials when required.

Skills

Communication skills

Customer service

Calm demeanor

Dependable

Education

High school diploma or equivalent

Police Information Check with Vulnerable Sector Search

Child Intervention Check

Emergency First Aid with Level C CPR

Tools

MS Office 365

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY:
The role provides general administrative support as the first point of contact for people coming into or calling the West Campus.

ACCOUNTABILITIES:
The incumbent may perform all, some, or similar range of duties.

Administrative

• Performs general office duties such as answers telephone and directs and/or responds to inquires; greets visitors and directs them to the appropriate person(s); files documents electronically or manually.
• Takes calls/inquiries about bookings for rental groups
• Sets up client appointments and registers clients for classes and special events
• Prepares routine documentation such as forms, letters, memo, email and may keep records; checks typing for accuracy, sorts and prioritizes typing assignments within general guidelines.
• Assists in maintaining adequate office and other supplies.
• Provides administrative and/or special project support as assigned.
• Prepares and receives all paperwork for various projects and processes.
• Keeps the reception area clean and organize.
• Manages rental groups who are on site, ensuring safety protocols are always followed.
• Attends staff meetings.
• Reviews information and client forms to ensure correct information and relevance.
• May support the Program Coordinator with opening mail and processing out-going mail; receives parcel(s) and distributes to the appropriate person(s).
• Conducts copier room inventory check
• May draft and prepare presentations (including PowerPoint, invitations, certificates.)
• Working environment is in a community facility behind a receptionist desk. The incumbent works in generally agreeable conditions such as those found inside offices or equivalent work areas.
• May be faced with dealing with aggressive and/or disruptive clients or visitors.

Education and Experience Qualifications

• Completed high school or has equivalent experience.
• Police Information Check with Vulnerable Sector Search.
• Child Intervention Check.
• Emergency First Aid certification with Level C CPR from an Alberta approved training provider.

Experience and Skilled Knowledge Requirements

• Up to one year of related experience.

Skills and Capabilities

• Excellent communication skills (verbal/written) and strong customer service skills.
• Proficient in MSOffice 365 (Excel, TEAMS, Word).
• Able to control emotions and display a patient, calm and collected demeanor.
• Dependable.

Compensation

The target hiring range for this position is $17.45 to $21.81 with a maximum of $26.17.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.