Relief Medical Secretaries - 2 positions

Alliance for Healthier Communities; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading community health organization is seeking compassionate Relief Medical Secretaries to provide vital coverage across multiple sites. The role involves client interaction, appointment scheduling, and various administrative tasks. Candidates should possess relevant diplomas, effective communication abilities, and a sensitivity to community issues. This is an excellent opportunity for those looking to impact public health positively and work within a diverse team environment.

Qualifications

• 1 – 2 years of experience in a community-based setting.
• Knowledge of issues affecting diverse communities.
• Willingness to work flexible hours on an on-call basis.

Responsibilities

• Responding to calls and emails, managing appointments.
• Providing administrative support and following up on referrals.
• Identifying and reporting client safety incidents.

Skills

Effective communication

Interpersonal skills

Organizational skills

Administrative skills

Sensitivity to social issues

Education

Medical Office Administrative Diploma

Tools

Electronic Medical Records

Practice Solutions Suite/PSS

Job description

Unison Health and Community Services is a non-profit, community-based organization that servesneighbourhoods in Northwest Toronto. Operating out of six locations, Unison offers core services that include primary health care,counselling, health promotion, Early Years programs, legal services, harm reduction programs, housing assistance, adult protective services, Pathways to Education and a Diabetes Education Program.Unison’s mission is working together to deliver accessible and high-quality health and community services that are integrated, respond to needs, build on strengths and inspire change.

Unison is committed to working from an inclusive, pro-choice, sex positive, harm reduction, anti-racist, anti-oppression, and participatory framework.

We are currently seeking two Relief Medical Secretaries to work across five of our Unison sites. Reporting to the Client Access Manager, the Relief Medical Secretaries provide relief coverage to the Medical Secretary team within a care model that emphasizes health promotion and client education.

Job-Specific Responsibilities:

• Respond to telephone messages, screen calls as necessary and answer general enquiries
• Contact clients to remind them of appointments as appropriate
• Scheduling clients’ appointments, receiving and greeting visitors and clients, assessing their needs and directing them accordingly
• Cancel and rebook appointments as needed
• Open and check mail, faxing as requested
• Check and respond to inbox
• Photocopy and prepare packages
• Scan, fax and follow-up on internal and external referrals
• Retrieve messages from voicemail
• Notify clients of incoming specialists’ appointments and document the information appropriately
• In consultation with medical secretaries, identify, report and debrief on client safety incidents, good catches, occupational health and safety incidents and near misses
• Take guidance and direction from the Medical Secretaries, and where necessary from the Clinical and Interdisciplinary Team to provide service to Unison’s clients.
• Medical Office Administrative Diploma or equivalent in education and/or experience
• Computer literacy and comfort with the use of different software including Electronic Medical Records (experience in Practice Solutions Suite/PSS is an asset)
• 1 – 2 years’ experience in a community-based setting
• Effective communication, interpersonal, organizational and administrative skills
• Demonstrated knowledge of, and sensitivity to, the impact of social, economic, environmental and cultural issues on diverse communities
• Knowledge of issues affecting communities facing barriers to access in an urban environment.
• Excellent interpersonal skills with colleagues, students, community members, volunteers, etc.
• Excellent English communication skills, both written and verbal, with individuals and groups
• Knowledge of a second (or more) language and culture is an asset.

The successful candidates will be able to work flexible hours on an on-call basis and have a willingness to work at five of the Unison sites.

Location

toronto , ON

How to apply:

Interested candidates are asked to email a résumé with covering letterby 4:00 p.m., June 10, 2025, to:

Hiring Committee, Relief Medical Secretary

Please cite UN_2025_018 in the subject line of the email

We welcome applications from people who are reflective of the diverse communities we serve, including those who might need accommodation.

Where needed, accommodations for applicants with disabilities will be provided on request to support their participation in all aspects of the recruitment process.

While we thank all applicants for their interest, only those selected for interview will be contacted.