Relief Housing Support Worker

Mokamiwomen; Happy Valley-Goose Bay; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading organization in Happy Valley-Goose Bay seeks a Relief Housing Support Worker to provide care within a trauma-informed framework. This casual position requires availability for shifts at various times, offering emotional support and maintaining safety for women and gender-diverse individuals. Applicants should have experience in social work or related fields and a commitment to equity and diversity.

Qualifications

• Experience in community-based, non-profit, or housing environments.
• Understanding of Harm Reduction and Trauma-Informed practices.
• Strong communication skills, both written and verbal.

Responsibilities

• Build supportive relationships with residents and community members.
• Respond to crises using de-escalation and mediation skills.
• Maintain a safe environment and support individuals in navigating programs.

Skills

Communication

Cultural Humility

Empathy

Teamwork

Problem Solving

Education

Social Work

Psychology

Social Sciences

Job description

All staff positions at the Women's Centre are employed by the Mokami Status of Women Council (MSWC). Our work is guided by feminist theory and principles.

Position Scope:
The Relief Housing Support Worker is a casual/on-call position reporting directly to the MSWC's Supportive Living Program Coordinator and Executive Director. This role is part of a supportive team that helps carry out MSWC's housing program, offering care and connection within a trauma-informed, harm reduction framework. Relief staff contribute to a circle of care that centres empathy, dignity, and safety for women and gender-diverse people who call MSWC home. Support Workers help create a welcoming, inclusive, and safe environment. They use compassionate communication, de-escalation, and mediation skills to prevent and respond to crises, always working from a place of respect and understanding.

Major Responsibilities & Typical Duties:
•Build supportive, trusting relationships with residents and community members
•Offer emotional and practical support, especially during times of stress or crisis
•Respond to situations using de-escalation, mediation, and trauma-informed approaches
•Monitor and operate the security system to help maintain a safe environment
•Answer phones and door entries in a welcoming, professional manner
•Distribute harm reduction supplies and personal care items with care, respect, and without judgment
•Support individuals in navigating MSWC programs and community resources
•Maintain accurate and confidential documentation using non-stigmatizing language
•Collaborate with interdisciplinary professionals (e.g., social workers, healthcare providers, outreach teams) to support residents' well-being
•Conduct regular apartment checks to ensure health, safety, and program compliance
•Assist with the planning and facilitation of programs and events for residents
•Help with program logistics, including preparing food, setting up rooms, and cleaning up afterward
•Attend staff meetings and contribute to team communication and planning
•Assist with cleaning and the upkeep of common spaces
•Clear snow and ensure safe entryways during winter
•Participate in other tasks as needed to support the MSWC community

Consideration will be given to applicants with a combination of the following skills and experiences:
•Education or training in social sciences, social work, psychology, or related fields
•Experience supporting individuals in community-based, non-profit, or housing environments
•A commitment to MSWC's values and understanding of our programs
•A cooperative, kind, and respectful approach to teamwork
•Ability to work independently while staying connected to a collaborative team
•Understanding and application of Harm Reduction, Trauma-Informed, Feminist, Anti-Racist, and Anti-Oppressive practices
•Knowledge of gender-based violence, systemic barriers, and community issues faced by women and gender-diverse people
•Cultural humility and awareness of Indigenous cultures and the ongoing impacts of intergenerational trauma
•Commitment to equity and experience working in spaces that centre the voices and needs of those impacted by gender-based violence, criminalization, colonialism, and other systemic barriers.
•Strong communication skills—both written and verbal
•Comfortable with basic computer tasks
•Awareness of confidentiality, boundaries, and ethical support work
•A calm, thoughtful, and solution-focused mindset

Hours of Work:
Relief Housing Support Workers are there to support their full-time team members when they need time for leave, when they need a personal wellness day, or when those unexpected life events happen. These shifts are often with little notice, but can also be planned months in advance. We are in need of relief workers who are regularly available from 4PM — 12AM and from 12AM -8AM from Monday to Friday, but also those that would be available for relief work on weekends from 8AM -8PM and from 8PM to 8AM. This position requires that applicants are available for shifts between 3-12 hours, seven days a week including holidays. There are no guaranteed hours as this is a casual/on-call position.

Compensation:
$22 per hour + 4% vacation pay

Closing Date:
This position will be advertised until filled. Applicants must include a cover letter, resume and 2 references. A current and original copy of a Criminal Record/Vulnerable Sector Check will be required prior to beginning employment. Please email applications to [e-mail]

We thank all in advance for their interest in this position. Only those selected for an interview will be contacted.

Equity Statement:
MSWC embraces diversity and is committed to greater equity in our programs and our employment. Our goal is to attract, develop, and retain skilled and strong volunteers and employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives in line with this, preferences will be given to and applications are encouraged from women (cisgender and transgender) and non-binary people who are Indigenous, Black and people of colour, people living with disabilities, women with experience in sex work and women with experience in the criminal justice system. We encourage applicants to self-identify any marginalized experiences and identities in their application with the knowledge that disclosed experiences will remain confidential.