Relief Community Support Worker (3 positions)

YWCA Toronto; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking organization dedicated to supporting women and gender diverse individuals in overcoming barriers to housing and community engagement. As a Relief Community Support Worker, you will play a vital role in fostering a dynamic community environment, providing essential support and crisis intervention to tenants. You will collaborate with a passionate team to implement programs that promote health, well-being, and stability for those facing challenges such as homelessness and mental health issues. This role offers a unique opportunity to make a meaningful impact in the lives of individuals and contribute to a more inclusive society.

Benefits

Unionized Workplace

Professional Development Opportunities

Flexible Work Hours

Supportive Team Environment

Qualifications

• 3-5 years experience in supportive housing with diverse populations.
• Knowledge of Residential Tenancies Act and Ontario Human Rights Code.

Responsibilities

• Assist tenants in maintaining tenancy obligations and provide crisis support.
• Engage in reflective practice with staff to enhance program quality.

Skills

Crisis Intervention

Conflict Mediation

Community Engagement

Counseling

Client-Centered Approach

Cultural Sensitivity

Education

Undergraduate Degree in Community Work

Life Skills Certificate

Tools

Windows

Excel

Job description

Relief Community Support Worker (3 positions)

Relief Community Support Worker, Housing Support Program - Church Street (3 positions available)
Employment Type: Relief
Work Hours: Varied as needed
Salary: $25.77 per hour (L4)
Location: 389 Church St, Toronto, ON M5B 2E5 Application Deadline: Wednesday, May 14, 2025
JOIN OUR TEAM
YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as Trans, intersex, non-binary, agender, and/or Two-Spirit.We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.

The Relief Community Support Worker is responsible for working in collaboration with tenants to implement community development initiatives, with the goal of creating a dynamic and inclusive community, engagement with broader community, and effective strategies to meet the emotional, practical and social support needs of the tenant community.

ABOUT YWCA TORONTO – HOUSING SUPPORT PROGRAM, CHURCH STREET
YWCA Toronto Church Street facility includes 120 units of permanent housing. The Case Worker is responsible for providing case management support to women and gender diverse people including: individuals with complex mental health issues and who are chronically homeless or at risk of homelessness; individuals transitioning from provincially-funded institutions and service systems such as hospitals or prisons; Indigenous women/two-spirit people. The program goals include housing stabilization, harm reduction, and health promotion. Individual and group support assists tenants to identify and build the skills required to address the barriers they experience in their lives and to maintain their housing.

KEY RESPONSIBILITIES

• Assists tenants to assume and maintain their tenancy obligations;
• Provides crisis prevention, intervention and counseling for participants to respond to crisis in ways that support individual and community well-being;
• Models and coaches tenants to use conflict resolution and mediation skills to support positive relations between tenants;
• Assists tenants to problem solve and access relevant community supports;
• Engages with the staff team in reflective practice to ensure the development and implementation of quality programs and services;
• Participates in creating a collaborative and dynamic team environment;
• Ensures accurate, timely documentation of program and tenant support initiatives,

QUALIFICATIONS

• General knowledge of an academic or technical discipline normally acquired through the completion of an undergraduate degree (example: Community Worker) (Cases for Equivalency will be considered);
• Over 3 years through 5 years’ experience working in a supportive housing setting in a direct service setting with children, youth and adults who experience impacts of poverty, homelessness/ under-housing, violence/trauma, mental health/addictions/ or concurrent disorders;
• Demonstrated experience in cultivating leadership within groups Supportive counseling and group-work approach that is flexible client-centered and strengths-based;
• Life Skills certificate an asset;
• Arts based and social media skills an asset;
• Working knowledge of the Residential Tenancies Act, Housing Services Act and Ontario Human Rights Code;
• Excellent crisis intervention and conflict mediation skills, with ability to remain calm in crisis;
• Proven experience working independently, developing and facilitating groups;
• Ability to deliver culturally sensitive services;
• Very good knowledge and understanding of community resources;
• Familiarity with Windows and Excel programs;
• Excellent oral and written communication;
• Ability to work within an anti-oppression and feminist framework;
• Knowledge of a second language or culture an asset;
• Valid driver’s license and access to a vehicle is an asset.

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. These positions are not within the Bargaining Unit. Please indicate on your cover letter if you are an employee of YWCA Toronto.

Posting Date: May 2, 2025

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto is a Scent-Sensitive Workplace.

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