Reliability Technician

KNAPP North America; Stockton; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k with generous employer match

Paid Vacation & Holidays

Tuition Reimbursement

Profit Sharing

Job summary

A leading automation technology provider in Canada is seeking a qualified engineer specializing in warehouse automation. The role involves defining performance standards, conducting root cause analysis, and fostering strong relationships with clients. Ideal candidates will have a degree in Electrical/Mechanical Engineering and experience in machinery systems. Competitive compensation and great benefits are offered, along with a commitment to a diverse work environment and employee safety.

Qualifications

• Strong troubleshooting and problem-solving capabilities.
• Experience in understanding machinery systems.
• Bilingual in English/Spanish or English/German preferred.

Responsibilities

• Define and verify standards for configuration and performance.
• Lead Root Cause Analysis (RCA) projects.
• Create effective working relationships with customers.

Skills

Project management

Troubleshooting

Problem-solving

Customer service skills

Mechanical aptitude

Attention to detail

Communication

Education

Degree in Electrical and/or Mechanical Engineering or equivalent experience

Job description

Overview

KNAPP brings new technology to warehouse automation. The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. The KNAPP Group comprises over 8,000 employees in more than 60 locations worldwide, dedicated to making complexity simple and driving warehouse automation forward with customer needs in mind.

One of KNAPP’s primary goals is to continuously innovate to drive warehouse automation forward, with state-of-the-art software solutions and automated order picking systems.

What You Will Do

• Define and verify standards for configuration, monitoring, reliability and performance
• Lead Root Cause Analysis (RCA) projects and influence project initiatives
• Continually drive down Mean Time Between Failures and Mean Time to Repair through improved outlier detection and root cause analysis
• Drive operational best practice adoption across critical services, continually reducing operational barriers to achieving improved reliability
• Create strong, effective working relationships with the customer and their operational agents to enable KNAPP to provide superior service
• Interact with on-site management, keeping them informed and addressing their concerns in a professional manner
• Ensure that reports are well written and legible
• Execute site quality procedures, safety procedures, and any statutory procedures
• Participate in regular meetings with the Maintenance Shift Supervisor or Resident Site Manager or Site Maintenance Manager to discuss activities and progress; if on-site accountability is not present, provide that information to the Resident Business Manager
• Ensure that all time sheets and documents are accurate and legible and submitted to KNAPP on a biweekly basis for approval
• Ability to work against a timeframe
• Ability to appreciate health & safety considerations with regard to given tasks and to carry out risk assessments
• Mechanical aptitude, including the ability to read assembly drawings
• Strong attention to detail and exceptional follow-up skills
• Excellent communication and customer service skills with both internal and external customers
• Computer literate with basic Microsoft Office skills
• Willingness to learn and adapt to changing role requirements
• Appreciation of cultural diversity

What You Have

• Degree in Electrical and/or Mechanical Engineering or equivalent work experience
• Demonstrated knowledge of reliability concepts
• Project management experience
• Demonstrated experience in understanding machinery systems, including electrical, mechanical, and pneumatic systems
• Bilingual (English/Spanish) and/or (English/German) preferred but not required
• Strong troubleshooting and problem-solving capabilities
• Talent and commitment to provide a unique interpretation or analysis of our systems to customers
• Process-oriented mentality
• Theoretical and operational experience in the operation of PLC-based machinery, highly automated, and robotic equipment and control systems
• Network equipment interfaces, a plus
• Hands-on experience and a team player committed to improving processes
• Experience in reducing costs through processes and efficiencies

Working Conditions and Environment

• Overtime as required by work
• Authorized to work in the U.S.
• Occasional travel may be required
• Professional office etiquette is required at all times
• Physical requirements may include: sitting, squatting, walking, reaching out to arm’s length, reaching overhead, lifting between 50-100 pounds, and reading

What You Will Get

• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more
• 401k with a very generous employer match and no vesting
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized Daycare
• Tuition Reimbursement
• Pet Insurance

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.

Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”