Release of Information (ROI) Clerk

Royal Victoria Regional Health Centre; Barrie; On-site; Full time

Job summary

An established healthcare provider is seeking a dedicated Release of Information Clerk to manage and process requests for personal health information. This role is crucial in ensuring compliance with the Personal Health Information Protection Act while maintaining confidentiality and exercising sound judgment. The ideal candidate will have a strong background in healthcare privacy, excellent communication skills, and the ability to work independently in a fast-paced environment. Join a team committed to equity and inclusion, and contribute to a respectful and culturally safe workplace. If you are passionate about making a difference in healthcare, this position is for you!

Qualifications

• 2+ years of relevant healthcare experience required.
• Advanced EMR literacy and understanding of PHIPA is crucial.

Responsibilities

• Manage requests for personal health information ensuring compliance with PHIPA.
• Statistical tracking and offsite records access management.

Skills

Healthcare Privacy Knowledge

Client Focus

Conflict Resolution

Effective Communication

Time Management

Education

Community College Graduate of Medical Office Administration

Graduate of Canadian Health Information Management Program

Tools

Microsoft Office Suite

MEDITECH

Excel

MS Publisher

Job description

Release of Information (ROI) Clerk - (20459)

Job Title: Release of Information (ROI) Clerk

Program & Department: Regular / Temporary

Temporary End Date (Anticipated): 24 April 2026

Union: Non Union

Requisition Close Date: 17 February 2025

Salary Plan / Job Grade: $29.51 - $34.57 ( NU_03 )

Job Posting Reason: Temporary Backfill

Job Summary & Requirements:

Reporting to the Manager of the Access to Information & Regional Privacy Office, the ROI Clerk is responsible for managing and processing requests for personal health information (PHI) from Patients, Doctors, Clinics, Hospitals, Providers, Lawyers, WSIB, Insurance Companies, Police, Coroners, CAS, Research, Criminal Injuries Board, The College of Physicians and Surgeons, College of Nursing and other professional colleges within the turnaround time in accordance with the Personal Health Information Protection Act (PHIPA).

The ROI Clerk will navigate requests, always ensuring compliance with the Act (i.e., SDM, POA requests), consent processes, and RVH policy and procedures.

Other responsibilities include:

• Statistical tracking for end of year reporting
• Draft status investigations
• Offsite records access management

Education:

• Community College Graduate of a Medical Office Administration Program or a registered Health Records Management Program
• Graduate of a Canadian Health Information Management Program preferred

Experience:

• Two (2) years of relevant experience within a healthcare setting
• Advanced computer and Electronic Medical Records literacy (ex., Microsoft Office Suites, MEDITECH)
• Detailed understanding of laws, regulations, and guidelines pertaining to Healthcare Privacy and PHIPA
• Ability to establish collaborative working relationships
• Strong client focus
• Able to exercise tact, courtesy, flexibility, patience, and sound judgment
• Ability to use conflict resolution tools and techniques
• Able to communicate effectively both orally and in writing
• Demonstrated ability to handle sensitive issues and maintain confidentiality
• Decision making and time management
• Work independently with limited supervision, handle a heavy workload and meet short timelines

Other:

• Familiarity with PHIPA
• Experience in MS Office, Excel, MS Publisher and Meditech Expanse mandatory

Equity & Inclusion:
RVH is committed to recruitment and selection practices anchored in principles of equity and inclusion that contribute to an anti-oppressive, respectful, and culturally safe workplace.

We invite applications from individuals who belong to groups that have been historically marginalized on the grounds identified by the Ontario Human Rights Code, including but not limited to race, disability, age, gender expression, gender identity, sexual orientation, religion, family or marital status, and status as a First Nation, Métis, or Inuk person.

Accommodations:
RVH is dedicated to ensuring every applicant has a fair and equitable opportunity to demonstrate their knowledge, skills, and abilities throughout our recruitment and selection process. We are continuously working to create an accessible, barrier-free process, and recognize each applicant’s needs are different.

We encourage applicants with a disability or circumstance that could be supported with an accommodation to contact People Recruitment at [e-mail].

If you are interested in this position, please apply online before 11:00 p.m. EST on the Requisition Close Date. If there is no close date listed above, the requisition will remain open until filled.