Release of Information Clerk (Fraser Health Sites)

Providence Health Care; Abbotsford; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading healthcare organization as a Release of Information Clerk, supporting patient information management across Fraser Health sites. You'll be responsible for handling the release of clinical data while ensuring compliance with regulations. We offer competitive pay and opportunities for professional growth within a motivated team committed to compassionate care.

Benefits

Opportunities for professional growth and development

State-of-the-art facilities at the new St. Paul’s Hospital

Qualifications

• Must have Grade 12 education and two years of related experience.
• Candidates should possess effective communication and organizational skills.
• Open availability is preferred for casual positions.

Responsibilities

• Perform duties related to releasing clinical information.
• Retrieve, photocopy/scan, and distribute healthcare documentation.
• Respond to inquiries regarding patient information.

Skills

Effective verbal and written communication skills

Knowledge of medical terminology

Ability to interact effectively with others

Organizational skills

Typing speed of 40 words per minute

Education

Grade 12

Courses related to release of information

Two years of recent, related experience

Job description

The salary range for this position is CAD $28.01/Hr.

The Providence Health Care’s Health Information Management Administration team is hiring!

Learn more about the Health Information Management team, check us out here.

We acknowledge that Providence Health Care & the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.

What does the Health Information Management team do?

Health Information Management (HIM) is a leader in the collection, storage, and distribution of patient information within British Columbia. Our dedicated team of professionals are some of the first points of contact at Health Organizations sites. As a consolidated Lower Mainland department of Providence Health Care, HIM has staff at about 40 geographically dispersed locations across Fraser Health, Providence Health Care, Provincial Health Services Authority and Vancouver Coastal Health.

Approximately 1,450 staff work in areas including Registration, Records Management, Transcription Services, Health Information Exchange, and Coding. Additional Corporate Services include Strategic Planning, Projects & Business Optimization, Culture & Communications. There is room for growth and development, and we aim to support our teams to flourish.

What You'll Do

The Release of Information (ROI) Clerk performs duties related to the release of clinical information in accordance with policies, procedures, legislation, and standards. Responsibilities include retrieval, severing, photocopying/scanning, electronic/paper distribution of healthcare documentation/reports, and responding to requests regarding confidentiality and release policies, including legal requests for personal information.

Sites We Are Recruiting for

We are recruiting across all Fraser Health Sites. Please indicate your site preference in the screening questions when applying.

Education

Grade 12, successful completion of courses related to release of information, and two (2) years of recent, related experience or an equivalent combination of education, training, and experience.

Skills And Abilities

• Effective verbal and written communication skills.
• Knowledge of medical terminology.
• Ability to interact effectively with others.
• Ability to operate related equipment.
• Organizational skills.
• Physical ability to perform duties.
• Typing speed of 40 words per minute.

Candidates for casual opportunities must have open availability. If you are hesitant or unsure if you meet the requirements, apply anyway. We are constantly seeking great applicants who fit our culture at PHC.

• Competitive salary as per the FBA Collective Agreement, $28.10/hour
• Opportunities for professional growth and development
• State-of-the-art facilities at the new St. Paul’s Hospital, opening in 2027, designed to address future health needs with innovative care, research, and teaching.

Your Day to Day

• Respond to inquiries regarding patient information, review medical records, and determine information to release.
• Maintain and update release of information records using a computerized system.
• Perform record processing functions, including verifying and correcting patient information, merging duplicate files, and filing.
• Perform clerical duties such as answering phones, transferring calls, taking messages, and handling records.
• Assist in updating procedures and participate in Quality Improvement activities.

Who We Are

Providence Health Care is one of Canada's largest faith-based healthcare organizations. We are committed to compassionate, socially just, and innovative care, driven by our Mission, Vision, and Values. With a history of 129 years, Providence is renowned for research, teaching, and care. We value social justice, compassionate care, and ongoing reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.