Relationship Manager - Saskatoon

Engaged HR; Saskatoon; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A non-profit organization in Saskatoon is seeking a Relationship Manager to facilitate connections between international students and Canadian host families. The role involves supporting and managing relationships, planning events, and responding to situations with care. Applicants should have experience in homestay or customer service, be at least 25 years old, and possess strong organizational skills. This hybrid position offers a wage between $19.00-$21.00 per hour.

Qualifications

• At least two years of homestay or related work experience.
• Ability to plan events and work in fast-paced environments.
• Comfortable working independently and with confidentiality.

Responsibilities

• Monitor and manage relationships between stakeholders.
• Support homestay hosts and students with cultural practices.
• Respond to crisis situations and maintain accurate records.

Skills

Strong relationship-building skills

Effective problem-solving

Exceptional Customer Service skills

Public speaking

Excellent Word, Excel, Email, and Database skills

Education

Community College Certificate or Diploma

Job description

Who We Are

The Canada Homestay Network Society is a non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years.

Be part of something that matters! Join a team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

About the Relationship Manager position

CHN is currently seeking a Relationship Manager located in Saskatoon, SK. As a Relationship Manager you have strong relationship-building skills and can problem-solve issues as they arise. A day might see you welcoming new students to their new community, talking to the student’s school or host family about academic or social issues, and discussing Homestay responsibilities with one of our Canadian hosts. As an integral member of our Operations Team, you’ll be using your strong communication and judgment skills daily, to help build and grow our Homestay network.

This is a permanent full-time (30 hrs per week) vacant position in the Saskatoon, SK region. It is a hybrid role with an hourly wage between $19.00-$21.00.

Key Responsibilities

• Monitor and manage relationships between internal and external stakeholders
• Support homestay hosts, natural parents, and students in interpreting cultural practices and differences
• Plan and deliver in-person training to hosts as well as in-person orientations for hosts and new students
• Communicate and maintain accurate records
• Build a supportive local community of host families
• Support student and host family relationships throughout their program in a variety of ways
• Respond to crisis situations in a prompt and caring manner and refer cases to health professionals where appropriate
• Assume custodianship for the local region/community students under the age of 18 as required (up to 100 km)
• Travel amongst the local community and surrounding areas

The successful candidate will have

• At least two years of homestay or related work experience
• One-year Community College Certificate or Diploma
• International experience including hosting students or travelling abroad (preferred)
• Ability to plan events and comfortability with public speaking
• Great judgement and decision-making skills while exercising a high degree of confidentiality
• Ability to work in a fast-paced environment with a potential of high-stress situations
• Exceptional Customer Service skills and experience
• Excellent Word, Excel, Email, and Database skills
• Ability to confidently communicate in English; its ideal to speak a second language
• Superior organizational skills and ability to hold yourself accountable while working independently
• Strong ability to develop and maintain relationships with both colleagues and clients

This role requires the successful candidate to be at least 25 years of age and a Canadian citizen or permanent resident. They will also need to have a full and valid drivers license with a reliable vehicle that has at least 2 million auto insurance liability coverage and be able to pass a Criminal Record Check and a Vulnerable Sector Check.

How to apply

To view the full scope of this role, please view the complete job description. If you are interested in communicating with cultures from around the world and helping change international students live while in Canada, please apply with your cover letter and resume.

We thank all those who apply but only those applicants who are selected for an interview will be contacted.

This position will remain open until filled.