Relationship Manager - Downtown Vancouver

Coast Capital Savings; Vancouver; On-site; CAD 64,000 - 78,000; Full time

Job summary

A leading financial institution in Vancouver is seeking a Relationship Manager. This role focuses on understanding customer financial needs and providing tailored banking solutions. The ideal candidate has over five years of experience in banking and a strong sales acumen. This position offers a supportive environment that values equity and inclusion, with a starting salary range of $64,700–$77,600.

Qualifications

• Minimum five years experience in a bank or credit union.
• Ability to identify sales and referral opportunities.
• Understanding of complex investment and lending products.

Responsibilities

• Deliver a positive customer experience by understanding member needs.
• Match customer needs with banking, lending, and investment options.
• Collaborate to refer insurance and investment needs.

Skills

Customer service experience in banking

Sales proficiency

Attention to detail

Education

Post-secondary education in finance or business

Investment Funds certification in Canada

Job description

Location(s): Yaletown Branch

Job Type: Full Time Regular

myWork Program: Office

Starting Salary Range: $64,700.00-$77,600.00

Background Screening Requirement:

• Enhanced Criminal Record Check (every 5 years)
• Credit Check (every 5 years)
• Identity Verification
• Employment Verification
• References

Job Purpose

At most Financial Institutions this position is normally called a Senior Financial Advisor, but at Coast Capital Savings, we call this role a Relationship Manager. From identifying lending/credit and investments opportunities, to day-to-day banking needs for our members, the Relationship Manager is a Coast Capital ambassador in our branches, putting members first and finding solutions to their unique financial needs. Through championing Coast Capital’s values and purpose, the Relationship Manager will support new member acquisition while deepening relationships with existing members through providing trusted advice. Join a leader in the financial services that provides simple financial help with our innovative products and services.

Accountabilities

• Get to know your members on a deeper level by asking the right questions so you can deliver a positive and unexpected customer experience.
• Use your banking expertise to match your customer’s needs with our high-quality core banking, lending, and investment options.
• Collaborate with other teams in the branch to uncover and refer general insurance, complex investment needs, personal insurance, and small business needs.
• Engage your customers in the “Where You’re at Money Chat” and maximize every opportunity to help customers manage, save, grow, and protect their financial well-being.
• Help Coast change the way Canadians feel about banking, forever.

Skills & Qualifications

• Experience helping customers in either a bank or a credit union for a minimum five years.
• Post-secondary education in finance, business administration or a related field.
• Investment Funds in Canada is a requirement.
• Solid understanding of day-to-day banking, complex investment, and lending products.
• You are a sales pro and have an eye to spot sales and referral opportunities.
• You like to build relationships with a wide variety of people and want to help them with simple financial needs.
• You are a multi-tasker, able to prioritize and organize what needs to get done coupled with a high attention to detail.

Equity, Diversity & Inclusion at Coast Capital

Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit our employees, our members, and our community.

Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at [e-mail] or 778-391-5836. This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics.