Relationship Manager, Business Markets

Royal Bank of Canada>; Burlington; On-site; CAD 70,000 - 90,000; Full time

Job summary

A major financial institution is seeking a Business Advisor in Burlington, Canada to manage a portfolio of high-value small business clients. You will build and maintain strong client relationships while providing tailored financial advice. The ideal candidate has business development and client acquisition skills, with excellent communication and organizational abilities. This role offers competitive compensation, a comprehensive rewards program, and the opportunity to make a significant impact on clients' business.

Benefits

Comprehensive Total Rewards Program

Competitive compensation

Flexible work/life balance

Opportunities for collaboration across segments

Qualifications

• Proven track record in client relationship management.
• Excellent communication, time management, and organizational skills.
• Skills in acquiring and developing client relationships.

Responsibilities

• Acquire, grow, and deepen client relationships with tailored financial advice.
• Proactively contact clients to ensure ongoing satisfaction.
• Champion digital enablement and advocate for RBC mobile applications.

Skills

Business development

Client acquisition

Exceptional client relationship management

Communication

Time management

Organizational skills

Tools

Customer Relationship Management (CRM)

Job description

Job Summary

What is the opportunity?

You will provide business and financial advice and manage a portfolio of high-value small business clients who need your help as they start, manage, and grow their enterprises. You are RBC’s ambassador to the local business market. Applying your mindset for external marketing and client acquisition, you will develop new business for RBC and deepen client relationships. Partnering with other RBC advisors and specialists, you will contribute to creating an experience that clients appreciate and value.

Job Description

What will you do?

• Acquire, grow, and deepen client relationships through delivery of value-added, tailored financial advice to meet their needs
• Proactively contact clients, gather insights through client discovery, understand their needs and changing circumstances, and ensure ongoing satisfaction with RBC
• Plan and prioritize client and market activities, find opportunities, and make introductions to RBC partners to fulfill clients’ business and personal financial needs to win as One RBC
• Manage risk and exercise due diligence in all banking procedures, developing appropriate action plans in response to concerns/risks
• Champion digital enablement and advocate for RBC mobile and online applications, enabling clients to engage through their channel of choice
• Visit clients on-site, as permitted, to gain a thorough understanding of their business objectives and operations

What do you need to succeed?

Must-have

• Business development, client acquisition, and prospecting skills, including leveraging valuable Centres of Influence within the local business community
• Proven track record in exceptional client relationship management
• Excellent communication, time management, and organizational skills

Nice-to-have

• Credit skills and knowledge, including risk assessments, financial analyses, credit structuring/solutions, and deal presentations
• Completion of the Relationship Manager Business Markets training program, previous experience as a small business owner, or in a similar field
• Good knowledge of a broad array of business and personal financial products and services

What’s in it for you?

We thrive on challenges, progressive thinking, and working together to deliver trusted advice to help clients thrive and communities prosper. We care about each other, reaching potential, making a difference, and achieving success.

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Opportunities to collaborate across bank segments
• Competitive compensation
• Build close relationships, undertake challenging work, and pursue growth
• Flexible work/life balance
• Make a lasting impact on clients’ business and personal lives

Job Skills

Active Learning, Adaptability, Business Development, Communication, Customer Relationship Management (CRM), Decision Making, Financial Planning and Analysis (FP&A), Teamwork

Additional Job Details

Address: 3405 HARVESTER RD, BURLINGTON, Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-07-25

Application Deadline: 2025-08-05

Note: Applications accepted until 11:59 PM on the day prior to the deadline.

Inclusion and Equal Opportunity Employment

At RBC, we believe a diverse and inclusive workplace is key to our growth. We support a respectful environment that fosters collaboration, innovation, and professional development, bringing our Purpose to life and creating value for clients and communities.

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