Relationship Manager, Business Market

RBC; Ottawa; Sur place; CAD 85 000 - 115 000; Plein temps

Avantages offerts par ce poste

Bonuses

Flexible benefits

Collaborative environment

Work-life balance

Growth opportunities

Impactful work

Résumé du poste

RBC in Ottawa is seeking a business advisor to provide tailored financial advice to high-value small business clients, acting as an RBC ambassador in the local market. You will develop new business, deepen relationships, and partner with RBC advisors to deliver a seamless client experience.

Responsibilities include proactive client outreach, risk management, and promoting RBC digital tools. Strong English/French communication and relationship-building skills are essential.

Qualifications

• Business development and client acquisition skills with local COIs.
• Experience in a similar financial-institution role.
• Proven track record in exceptional client relationship management.
• Excellent communication, time management and organizational skills.
• Bilingual French and English.

Responsabilités

• Acquire, grow and deepen client relationships with value-added financial advice.
• Proactively contact clients and assess their needs and satisfaction with RBC.
• Plan and prioritize client and market activities and coordinate with RBC partners.
• Manage risk and due diligence in banking procedures.
• Champion digital enablement and RBC mobile/online apps.
• Visit clients on-site to understand their business objectives.

Connaissances

Business development

Client acquisition

Communication

Time management

Organizational skills

Bilingual FR/EN

Description du poste

What is the opportunity?

You will provide business and financial advice and manage a portfolio of high value small business clients who need your help as they start, manage and grow their enterprises. You are RBC’s ambassador to the local business market. Applying your mindset for external marketing and client acquisition, you will develop new business for RBC and deepen client relationships. Partnering with other RBC advisors and specialists, you will contribute to creating an experience that clients appreciate and value.

What will you do?

• Acquire, grow and deepen client relationships through delivery of value-added, tailored financial advice to meet their needs
• Proactively contact clients, gather insights through client discovery, understand their needs and changing circumstances and ongoing satisfaction with all of RBC
• Plan and prioritize client and market activities, find opportunities and make introductions to RBC partners to fulfill clients’ business and personal financial needs to win as One RBC
• Manage risk and exercise due diligence in all banking procedures and develop appropriate action plans in response to concerns/risks
• Champion digital enablement and be an advocate of RBC mobile and online applications, enable our clients to engage with RBC through the channel of choice
• Be on your client’s path, visit your clients on-site to gain a thorough understanding of their business objectives and operations, as permitted

What do you need to succeed?

Must-have

• Business development and client acquisition and prospecting skills, including building and leveraging valuable Centres of Influence within the local business community
• Experience working a similar role with a financial institution
• Proven track record in exceptional client relationship management
• Excellent communication, time management and organizational skills
• Bilingualism (French and English)

Nice-to-have

• Credit skills and knowledge, including an understanding of risk assessments, financial analyses, credit structuring/solutions, and deal presentations
• Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
• Good knowledge of a broad array of business and personal financial products and services

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving success.

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Opportunity to collaborate with other business segments within the bank
• Competitive compensation
• Opportunity to build close relationships, do challenging work, and work towards personal and professional growth
• Flexible work/life balance
• Ability to make a difference and have a lasting impact on your clients’ business and personal life

Job Skills

Adaptability, Business Development, Client Centricity, Communication, Critical Thinking, Curious Mindset, Financial Acumen, Practice Management

Additional Job Details

Address: 90 SPARKS ST:OTTAWA

City: Ottawa

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Application Deadline: 2026-11-13

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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