Relationship Management Associate (Bilingual)

Farm Credit Canada; Casselman; On-site; CAD 53,000 - 73,000; Full time

Job summary

Farm Credit Canada is seeking a passionate customer service professional to support their sales team. This permanent role involves building relationships with customers, assisting with loan approvals, and requires lending knowledge along with a diploma in business. Fluency in English and French is essential.

Qualifications

• At least two years of related experience or equivalent combination of education and experience.
• Specialized knowledge of lending procedures.
• Ability to communicate in both official languages.

Responsibilities

• Build and maintain relationships with customers.
• Assist in loan approval process.
• Answer customer inquiries professionally.

Skills

Customer service

Analytical skills

Communication

Technical expertise

Education

Diploma in business

Job description

Closing Date (MM/DD/YYYY):

07/11/2025

Worker Type:

Permanent

Language(s) Required:

English, French

Term Duration (in months):

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$53,805 - $72,795 Lending admin knowledge and an agriculture background needed:
Use your passion for providing extraordinary customer service to support a sales team offering financing to local producers. You’ll work with the team to build relationships with customers, help create sales opportunities, prepare loan documents and prospect for business growth.

What you’ll do:

• Proactively build and maintain relationships with customers

• Partner with Relationship Managers identifying and communicating with high potential customers and prospects

• Answer customer inquiries in a thorough and professional manner, creating sales opportunities

• Assist in the loan approval process

• Review loan files and ensure accurate completion of documentation

• Enter customer and financial details into the lending system with a high degree of accuracy

What we’re looking for:

• Organized and detailed multi-tasker with strong technical expertise

• Confident communicator comfortable dealing with solicitors and financial institutions

• Passion for building customer relationships and working in partnership with a team

• Independent thinker able to make decisions and resolve issues

• Analytical skills to notice and resolve errors, problems or numerical data inconsistencies

What you’ll need:

• A diploma in business and at least two years of related experience (or equivalent combination of education and experience)

• Specialized knowledge of lending procedures and approaches

• A love for agriculture

• Ability to communicate in both official languages (French and English)