Relationship Management Associate

Jobtailor; Walkerton; On-site; CAD 42,000 - 66,000; Full time

Job summary

Jobtailor in Canada is seeking a capable administrative professional to build and nurture customer relationships within an agribusiness context. You will work closely with Relationship Managers, identify customer needs, and proactively engage both customers and prospects.

The role emphasizes frontline office duties, precise administrative tasks, and contributing to lending processes through organized, customer-focused support. Fluency in English and French is advantageous.

Qualifications

• A diploma in business is required.
• At least two years of related experience or an equivalent education/experience mix.
• Proven ability to build and maintain business relationships with customers and partners.
• Strong attention to detail and ability to prioritize tasks.
• Passion for agriculture with knowledge of farming operations or agribusiness.
• Customer service experience in financial, legal, agricultural or advisory settings.
• Bilingualism in English and French is an asset.

Responsibilities

• Proactively build and maintain relationships with customers, identifying needs and opportunities.
• Collaborate with Relationship Managers to identify customer needs and reach out to customers and prospects.
• Answer customer inquiries thoroughly and professionally, creating value and sales opportunities.
• Provide front desk support to keep the office running smoothly.
• Perform administrative tasks with speed and accuracy.
• Coordinate office needs to resolve issues before they impact operations.
• Support the lending process by delivering administrative expertise that strengthens decisions and elevates the customer experience.

Skills

Customer relationship building

Administrative tasks

Operational coordination

Sales opportunity identification

Professional communication

Problem-solving

Prioritization

Bilingualism (English and French)

Education

Diploma in Business

Job description

• Proactively build and maintain relationships with customers, helping identify needs and opportunities


• Work closely with Relationship Managers to identify customer needs and proactively reach out to customers and prospects


• Answer customer inquiries thoroughly and professionally, creating value and sales opportunities


• Keep the office running seamlessly by delivering professional front desk support


• Perform administrative tasks with speed and accuracy


• Proactively coordinate office needs to resolve issues before they impact operations


• Support the lending process by delivering administrative expertise that strengthens decisions and elevates the customer experience

Requirements

• A diploma in business


• A minimum of two years of related experience (or an equivalent combination of education and experience)


• Proven ability to build and maintain business relationships, including engaging with customers, centres of influence or community partners


• Strong attention to detail and ability to prioritize tasks


• Passion for agriculture, with knowledge of farming operations or agribusiness environments


• Customer service experience, ideally in a financial, law, agricultural or advisory setting


• Bilingualism (English and French) is an asset

Core Competencies

Demonstrates strong relationship-building skills and customer service expertise, with a focus on administrative support and operational efficiency in agribusiness environments. Bilingual in English and French, enhancing communication with diverse clientele.

Highest-signal resume keywords

• Customer Relationship Management


• Administrative Expertise


• Attention to Detail


• Bilingualism (English and French)


• Agribusiness Knowledge

Hard Skills

• Administrative Tasks


• Customer Service


• Business Relationship Building


• Operational Coordination


• Sales Opportunity Identification

Soft Skills

• Professional Communication


• Problem-Solving


• Prioritization

Certifications & Qualifications

• Diploma in Business

Industry Keywords

• Agriculture


• Farming Operations


• Financial Services


• Advisory Setting