Relationship Banker (I - IV)

As a Relationship Banker you will be the primary point of contact for our customers in the branch. Your role will support growth of the bank’s market share through new account acquisition, deepening relationships through referrals and helping our clients to reach their full financial potential. You will assist clients with everyday cash handling transactions as well as engage with them as a relationship manager to recommend products and services that would fit their unique financial needs. As a Relationship Banker, you will have the ability to own the customer interaction from start to finish, allowing true personal connections to develop.

Salary range for this position is $15.24 to $25.47 depending on experience.

DUTIES AND RESPONSIBILITIES:

• Receive and process customer financial transactions including deposits, withdrawals, loan payments, cashier’s checks, money orders, and funds transfers. Maintain and balance cash drawer daily.
• Open and close client accounts. Answer questions about bank products and services and make recommendations to clients to enrich their financial lives.
• Provide exceptional customer service, modeling the FSB “Welcome” tenets:
• Warm – Demonstrate warmth; be genuine and approachable
• Engage – Engage with teammates and customers, be present in every interaction
• Listen – Actively listen to employees and clients
• Connect – Build relationships, connect with the community and teams
• Opportunity – Seek out opportunities to serve others
• Modify – Modify your approach to meet employees and clients where they are; style-flex and adapt as appropriate
• Experience – Create a true experience for the client by providing exceptional customer service on their financial journey
• Actively engage with corporate growth strategies, initiatives, and partners.
• Support Community Reinvestment Act (CRA) through business development efforts.

QUALIFICATIONS:

• High school diploma or GED.
• Minimum of 6 months related experience in customer service, sales, and/or banking. Placement to Relationship Banker II, III, or IV depends on experience.

KNOWLEDGE, SKILL, ABILITY:

• Working knowledge of standard office equipment. Basic computer skill with working knowledge or ability to learn various office software including word processing, spreadsheets, 10-key, and general computer applications.
• Communicate Effectively: both verbally and in writing with others in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
• Customer Service: We are community inspired and pride ourselves on offering exceptional service to both our internal and external customers.
• Teamwork: Demonstrate ability to work independently and as part of a team.
• Professionalism: Exhibit a professional manner in dealing with others; work to develop and maintain cooperative and positive working relationships.
• Ethical Behavior: Model high standard of honesty, integrity, trust, and openness.
• Confidentiality: Maintain strict confidentiality regarding any information obtained during performing job duties.
• Quality Management: Adhere to guidelines, protocol, policies, and procedures and supervisory directives.
• Adaptability: Adapt positively to change; manage competing demands and effectively handle changes.
• Planning and Organization: Prioritize, organize, and plan work; use time efficiently.
• Judgment/Problem Solving: Display ability and willingness to make sound decisions.
• Individual Responsibility and Accountability: Accept responsibility for own work performance.

WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays.

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.