Rehabilitation Consultant

Canada Life; Calgary; Hybrid; CAD 60,000 - 100,000; Full time

Benefits offered by this job

Career development

Health & wellness

Time off

Pension & investments

Rewards & recognition

Community focus

Job summary

Canada Life is seeking a Rehabilitation Consultant to manage complex disability cases from a home-based Calgary office, with travel within the community. You will assess needs, develop and monitor rehab plans, and coordinate with claimants, employers, and providers to support early return to employability.

The role emphasizes empathetic client service, strong communication, and collaboration with stakeholders while maintaining documentation and reporting for case management.

Qualifications

• University degree in a discipline related to rehabilitation or health sciences preferred.
• 3–5 years of experience in insurance rehabilitation or rehabilitation field preferred.
• Excellent communication and interpersonal skills are essential.
• Strong organizational skills with ability to re-prioritize in a fast-paced environment.
• Mental health experience is an asset.
• Ability to work from a home-based office and travel within the community.

Responsibilities

• Assess rehabilitation needs to understand functional impact of diagnoses.
• Develop, implement and monitor rehabilitation/return-to-work plans.
• Oversee counseling or referrals as necessary.
• Maintain contact with claimant and stakeholders to support employability.
• Prepare written reports detailing findings and recommendations.
• Track rehabilitation activities and document case files.

Skills

Communication

Interpersonal skills

Organization skills

Mental Health experience

Education

Rehabilitation-related degree

Job description

Permanent Full Time

We are looking for a Rehabilitation Consultant in our Calgary, AB office location.

We're looking for knowledgeable, empathetic, and dedicated rehabilitation professionals to work as key members of our case management team.

You’ll manage complex disability cases in a pro-active manner with the goal of achieving a level of functional improvement that supports the earliest possible return to employability. You will work directly with the claimant as well as their employer, physician and treatment providers to achieve the required level of functional improvement to support the employability goal.

You will assess the rehabilitative needs of claimants who are disabled in order to understand the functional impact of the diagnosis. Then you will develop, implement and monitor the progress of approved rehabilitation service delivery plans based on claimant needs and contractual provisions. Research of appropriate treatment resources as well as active management of service providers resourced to achieve functional improvement toward employability goals is a pivotal responsibility in this role.

You will work in your home office with regular travel within the community.

What you will do:

• Live our values of Customer View; Integrity; Partnership; and Communities
• Operate with a customer focused mind-set as providing business solutions for our customers is at the core of what we do
• Assess the potential for rehabilitation services to impact on the duration of disability of complex claims through file review as well as telephone and/or face to face interview of claimants, employers and involved treatment providers
• Develop realistic, cost-effective rehabilitation/ return to work plans for actions focusing on return to work
• Oversee counseling and/or referral services as necessary regarding identified needs of claimants. (disability adjustment factors; treatment; vocational solutions; community resources etc.)
• Maintain follow up contact with the claimant, focusing on barrier resolution and functional improvements made, while providing claimant support during the intervention period
• Maintain proactive follow up with all stakeholders, including policyholders and treatment providers with the focus on returning to employability
• Prepare written reports detailing findings and recommendations
• Track rehabilitation activities and document case files electronically

What you will bring:

• A university degree in a discipline related to rehabilitation with experience in health or social sciences preferred
• 3-5 years of experience in insurance rehabilitation or the field of rehabilitation preferred
• Excellent communication and interpersonal skills
• Excellent organization skills, with experience working in a fast-paced environment, requiring regular re-prioritization and critical analysis/ assessment skills
• Mental Health experience an asset
• Ability to accommodate a home-based office
• Valid driver’s license and vehicle are necessary due to travel requirements
• Reliability Status Security Clearance - this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

The base salary for this position is between $59,800 - $99,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We're united by a shared purpose: to improve the financial, physical and mental well‑being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We're looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

• Career Development: Opportunities for career advancement, access to industry‑leading learning programs and up to$2,000 annually towards education reimbursement.
• Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well‑being.
• Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security:Company‑matching pension plan,share ownership program and additionalinvestment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We're committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.