Regulatory Associate

Caldic; Mississauga; On-site; CAD 55,000 - 70,000; Full time

Job summary

Caldic in Mississauga seeks a Regulatory Associate to support the Regulatory team with administrative and moderately complex documentation tasks. You will respond to customer requests, maintain product technical documentation, and manage portals like TraceGains, SafetyChain, and OurRecords to ensure timely, accurate submissions.

The role emphasizes adherence to SLAs, collaboration with suppliers for regulatory info, and meticulous record-keeping.

Qualifications

• Science degree or diploma in Food Science, Nutrition, or a related discipline.
• 2 years of work experience in the food industry is preferred, focused on Canadian/US food regulations.
• Experience with customer documentation portals or regulatory information management is an asset.
• Experience in a customer service or administrative support role is an asset.
• Ability to accurately complete detailed forms and manage supporting technical documentation.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Respond to customer requests for technical documentation related to Caldic products.
• Coordinate with suppliers to obtain technical information and regulatory documents.
• Maintain technical documentation packages for ingredients, resale, and manufactured products.
• Manage customer and third‑party documentation portals (TraceGains, SafetyChain, OurRecords).
• Upload approved standard documentation to customer portals and maintain records on file.
• Accurately complete customer questionnaires and forms using current regulatory information.
• Monitor portal activities and follow up to ensure timely completion.
• Assign Regulatory tickets to appropriate team members as needed.
• Perform any other duties as assigned.

Skills

Regulatory documentation

Communication

Multi-tasking

Teamwork

Education

Science degree or diploma in Food Science/Nutrition

Tools

TraceGains

SafetyChain

OurRecords

Job description

Reporting to the Quality and Regulatory Compliance Supervisor, the Regulatory Associate supports the Regulatory team by completing administrative and moderately complex regulatory documentation activities. The role is responsible for responding to customer documentation requests, maintaining product technical documentation, and completing requests received through TraceGains, SafetyChain, OurRecords, and other third‑party or customer‑specific portals.

The Regulatory Associate ensures that forms and documentation requests are completed accurately, within established service‑level expectations, and with appropriate supporting documentation maintained on file.

Key Responsibilities

• Respond to customer requests for technical documentation related to Caldic products.
• Coordinate with suppliers to obtain technical information, including product specifications, GMO statements, allergen documentation, third‑party audit certificates, and other supporting regulatory documents.
• Maintain technical documentation packages for ingredients, resale products, and manufactured products.
• Manage customer and third‑party documentation portals, including TraceGains, SafetyChain, OurRecords, and other customer‑specific platforms, ensuring requests are completed accurately and within established service‑level expectations.
• Upload approved standard documentation to customer portals and maintain supporting records on file.
• Accurately complete customer questionnaires, forms, and documentation requests using current approved technical and regulatory information.
• Monitor portal activities and follow up on outstanding requests to ensure timely completion.
• Manage and assign Regulatory tickets to the appropriate team members as required.
• Any other duties as assigned.

Skills

• Science degree or diploma, preferably with a specialization in Food Science, Nutrition, or a related discipline.
• 2 years work experience in the food industry is preferred with a focus on Canadian and/or US Food regulations.
• Experience working with customer documentation portals or regulatory information‑management systems is as asset.
• Experience in a customer service or administrative support role is considered an asset.
• Ability to accurately complete detailed forms and manage supporting technical documentation.
• Strong attention to detail and follow‑through.
• Proven ability to manage multiple priorities in a fast‑paced, customer‑focused environment.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to work collaboratively as part of a team.

About Caldic

At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation‑driven team.

We offer:

• Global opportunities with rapid career growth and development
• An inclusive, diverse, and dynamic work environment
• The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more

We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com

Equal Opportunity Employer

Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.