Regular, Full-Time Support Clerk – Dryden

Northwest Employment Works; Dryden; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join the Kenora District Services Board as a full-time Support Clerk in Dryden, Ontario. This role involves providing administrative support, engaging with clients, and maintaining data integrity across various programs. Ideal candidates will excel in customer service, have strong communication skills, and a commitment to confidentiality. Competitive hourly wage with opportunities for professional development.

Qualifications

• Completion of a post-secondary education program in Office Administration or similar.
• Two years related experience or combination of education and experience.
• Valid Ontario Class G driver's license.

Responsibilities

• Provide administrative support and clerical duties.
• Handle customer inquiries and direct to appropriate staff.
• Process data and maintain various databases.

Skills

Customer Service

Communication

Interpersonal Skills

Confidentiality

Computer Skills

Data Entry

Education

Post-secondary education in Office Administration

Job description

Competition #ISS 25-39

Join Our Team – Regular, Full-Time Support Clerk – Dryden – Kenora District Services Board (kdsb.on.ca)

Situated along the Trans-Canada Highway between the neighbouring city centres of Winnipeg and Thunder Bay, the District of Kenora comprises several communities in Northwestern Ontario, offering an unparalleled experience in nature. With its main administration office in Dryden and other office locations and ambulance bases across the District, the Kenora District Services Board (KDSB) is the integrated service delivery agency dedicated to improving everyday lives through early learning and care, housing, paramedic, and social services.

We are currently seeking to hire a regular, full-time Support Clerk located in Dryden, Ontario, to join our Integrated Social Services team. Our employees enjoy a healthy work environment, development opportunities, and an opportunity to make a difference in the lives of others.

Reporting to the Integrated Social Services Supervisor, the Support Clerk provides administrative and clerical support to the various KDSB programs and directs individuals to appropriate staff for effective, streamlined customer service.

KEY RESPONSIBILITIES INCLUDE:

• Upload, download, receive, print, process and transmit data within various databases.
• Respond to in-person, electronic, and telephone inquiries.
• Receive and enter payments into appropriate databases, issue receipts, balance cash and prepare deposits.
• Receive, sort, and distribute incoming and outgoing mail and electronic mail.
• Receive maintenance calls/concerns, create work orders, and post housing maintenance chargebacks.
• Conduct third-party checks to verify the information.
• Produce correspondence and reports using the available software as required.
• Maintain the community information board.
• Monitor maintenance of office equipment and order office supplies.

SUCCESSFUL CANDIDATES WILL HAVE:

• Demonstrated excellence in customer service and sufficient communication and interpersonal skills in dealing with individuals, co-workers, management, vendors, and community agencies.
• The ability to handle concerns in a tactful, sensitive manner.
• Demonstrated respect for people of all colour, culture, nationality, and circumstance.
• High level of ability to use computer and other information technology, including specialized software and administrative systems including databases, word processing, spreadsheets, data input and retrieval.
• Ability to prioritize workload.
• Demonstrated on-going commitment to the principles and practices of confidentiality.

QUALIFICATIONS WILL INCLUDE:

• Successful completion of a post-secondary education program in Office Administration or similar and two years’ related experience. Alternatively, a combination of education and/or experience is required.
• A satisfactory Police Vulnerable Sector Check.
• A valid Ontario Class G (or equivalent) driver’s license.
• Must be legally eligible to work in Canada.

The starting hourly wage for this position is $28.50. Interested applicants are invited to submit a cover letter and resume by email, referencing the competition number in the subject line of the e-mail, on or before July 24, 2025, at 4:00 pm local time to the:

Human Resources Department
Kenora District Services Board
Email: [e-mail]

While all responses are appreciated, only those applicants selected for an interview will be contacted.

Confidential information provided by applicants will be used for the purpose of this competition only and will be protected in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

The KDSB will make accommodations available wherever possible to applicants with disabilities upon request during the recruitment process. The KDSB is an equal-opportunity employer.