Registry Agent (18 Month Position)

AMA - Alberta Motor Association; Lethbridge; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading motor association in Alberta is seeking a friendly and approachable individual for a customer service role. You will assist members with registry and membership products, provide outstanding service, and handle transactions accurately. Ideal candidates have strong communication skills and a commitment to learning. This position offers a supportive environment with opportunities for growth and development.

Benefits

Competitive wage

Employee-exclusive discounts

Ongoing professional development

Vacation earnings paid out with each pay period

Qualifications

• At least 18 years old with a high school diploma.
• Strong communication skills and sales/customer service experience.
• Willingness to learn and maintain current knowledge of policies.

Responsibilities

• Provide outstanding service and solutions to members.
• Complete registries and product transactions accurately.
• Provide assessment of Alberta Health and Wellness applications.

Skills

Customer service skills

Strong communication skills

Adaptability

Problem-solving

Education

High school diploma

Tools

General registry skills certification (Basic)

Commissioner for Oaths certification

Marriage License Commissioner certification

AHW certification

Corporate Registry certification

Job description

WHATEVER YOU DO, YOU Do It RIGHT.

• This posting is for one 18-month contract position ***
  
  

The Opportunity

Are you the kind of person who always gets stopped on the street and asked for directions? You know, one of those friendly, approachable types who always have a smile on their face and are ready to help someone in need. If this sounds like you, then you’re just the kind of person we’re looking for in our Registries team. We need someone who is as comfortable working with people as they are with policies. A welcoming face who goes above and beyond to help our members with registry and membership products and services. You might say that our ideal candidate is part detective, part problem-solver, part psychic and a local travel bug — in other words, you enjoy taking the time to understand and anticipate members’ needs then dig deep to find just the right answers, no matter what team in the city needs your particular set of skills.

A Place to Belong

AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!

About

Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:

• Competitive wage.
• Employee-exclusive discounts on travel, insurance, memberships, and more.
• Ongoing professional development.
• Vacation earnings paid out with each pay period.
  
  

Who You Are

• You love the fact that every day on the job is different from the last – and you’re excited at the opportunity to always be learning something new, often in new environments too.
• You enjoy being a part of a team whose experience and expertise is there to tap into, and you like sharing your own knowledge and skills as well.
• You’ve got mad skills when it comes to thinking on your feet in a fast-paced environment.
• You welcome the opportunity to face a challenge head-on and know how to handle even the toughest situation with patience and grace.
• You've made it your personal mission to take customer service to the highest possible level.
• You actually like staying on top of the latest policies and procedures (you’re kind of a nerd that way).
  
  

How You’ll Make An Impact

• Report to the Manager of Member and Travel Services.
• Provide outstanding service and relevant solutions to our members, keeping on top of and promoting appropriate AMA products and services
• Complete registries, membership, product and service transactions – accurately, confidentially and in a timely manner.
• Provide qualified assessment of Alberta Health and Wellness applications.
  
  

What You Bring To The Table

• You’re at least 18 years old with a high school diploma and have an updated Police Information Check (PIC). You’ve got strong communication skills, and sales or customer service experience. Along with a commitment to learning.
• Your awesome attitude and genuine desire to help people is what matters most in this job. If have the below certifications, great! If not – don’t worry we will train you
• General registry skills certification (Basic)
• Commissioner for Oaths (Registry-related business only)
• Marriage License Commissioner
• AHW certification
• Corporate Registry certification
  

Belonging Matters Here

AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact [e-mail]. We’ll work with you feel supported throughout your journey with us.

Work Model

In-Office

We thank all applicants for their interest; however, only those selected for an interview will be contacted.