Registration/Scheduling Clerk, Specific Care

IWK Health; Halifax; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Registration/Scheduling Clerk to join their dedicated team. This role is pivotal in ensuring efficient patient booking and scheduling, where excellent customer service and strong organizational skills are paramount. The successful candidate will thrive in a dynamic environment, managing multiple tasks while maintaining confidentiality and discretion. With a commitment to diversity and inclusion, this organization welcomes applicants from various backgrounds, making it a great opportunity for those looking to contribute to meaningful healthcare services. Join a team that values collaboration and professional growth in a supportive atmosphere.

Qualifications

• Experience in a healthcare setting and patient scheduling is an asset.
• Ability to prioritize and handle sensitive information with discretion.

Responsibilities

• Patient booking and scheduling, registration, and answering inquiries.
• Maintaining patient charts and handling mail and supplies.

Skills

Customer Service

Organization

Communication

Data Entry

Keyboarding

Education

High School Diploma or G.E.D.

Office Administration Diploma

Tools

MS Word

Office Equipment

Job description

Registration/Scheduling Clerk, Specific Care

Join to apply for the Registration/Scheduling Clerk, Specific Care role at IWK Health.

Company: IWK Health

Req ID: 202253

Department/Program: Specific Care, Mental Health And Addictions

Location: Halifax

Type of Employment: Permanent Hourly FT (100% FTE) x 1 position

Start Date: May 2025

Union Status: NSGEU Off & Cl, Admin Professionals Bargaining Unit

Compensation: $23.3519 - $25.3918/hour

Closing Date: May 12, 2025 (Applications accepted until 23:59 Atlantic Time)

About IWK Health

IWK Health is a respected academic health sciences centre in Halifax, Nova Scotia, serving over two million children, youth, adults, and families annually across the Atlantic region. With approximately 4000 employees, physicians, volunteers, and learners, we focus on training, mentorship, and collaborative care in modern facilities or virtually. We are committed to equity, diversity, and inclusion, welcoming applicants from Indigenous, Black/African Nova Scotian, Persons of Colour, Immigrants, Persons with Disabilities, and 2SLGBTQIA+ communities.

The Opportunity

Reporting to the Manager, the Registration and Scheduling Clerk's primary responsibilities include patient booking/scheduling, registration, answering inquiries, creating virtual appointment links, conducting reminder calls, photocopying reports, preparing schedules, attending meetings, maintaining patient charts, and handling mail and supplies. Demonstrating excellent customer service, organization, and confidentiality is essential.

Your Qualifications

• High School Diploma or G.E.D. required; office administration diploma preferred.
• Experience in healthcare setting and patient scheduling is an asset.
• Proficient in keyboarding, data entry, email, MS Word, and office equipment.
• Strong organizational, communication, and interpersonal skills.
• Ability to prioritize, work independently, and handle sensitive information with discretion.
• Additional languages and experience with Community Wide Scheduling are assets.

Thank you for your interest. We only contact shortlisted candidates. Accommodation requests are welcome during assessments. This position is within the Admin Professionals bargaining unit. Internal applicants are encouraged to apply via the internal careers page. Employment is contingent on background checks and credential verification.