Registration/Scheduling Clerk

IWK Health; Halifax; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading organization in healthcare is looking for a Registration/Scheduling Clerk to ensure timely patient registration and manage scheduling within their Diagnostic Services. The ideal candidate will possess strong communication and organizational skills, along with a diploma or GED and experience in a similar role. This is a full-time, permanent hourly position requiring teamwork and flexibility in scheduling.

Qualifications

• Experience in a similar role preferred.
• Testing for keyboarding and data entry accuracy will be conducted.
• Knowledge of medical terminology, especially genetics, is a strong asset.

Responsibilities

• Responsible for timely patient registration and scheduling of clinics.
• Verifying and transferring patient information into databases.
• Coordinating multi-disciplinary sessions to minimize inconvenience.

Skills

Accurate keyboarding

Data entry

Organizational skills

Analytical skills

Time management

Interpersonal skills

Communication skills

Knowledge of medical terminology

Familiarity with Telehealth

Additional language skills

Education

High School Diploma or GED

Business/secretarial program

Job description

Click here to apply as an internal applicant.

Company: IWK Health

Req ID: 205698

Department/Program: Clinical Chemistry, NB Screening & ROT, Diagnostic Services & Maritime Medical Genetics

Location: Halifax

Type of Employment: Permanent Hourly FT (100% FTE) x 1 position(s)

Start Date: ASAP

Union Status: NSGEU Off&Cler, Admin Professionals Bargaining Unit

Compensation: $23.3519 - $25.3918/hour

Closing Date: July 09, 2025 (Applications accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults, and families each year across the Atlantic region. We have approximately 4000 employees, physicians, volunteers, and learners at sites across Nova Scotia. We focus on training and mentorship opportunities, recognize talent, celebrate successes, and offer modern facilities or virtual work options. We are committed to an anti-racist environment, acknowledging the unceded and ancestral territory of the Mi’kmaq people, and actively work to eliminate discrimination and barriers faced by diverse communities. We welcome applications from Indigenous peoples, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, and 2SLGBTQIA+ individuals to help build a representative workforce.

The Opportunity

Responsibilities

The Registration/Scheduling Clerk is responsible for timely patient registration, processing, and scheduling of physician and outreach clinics within set guidelines. Responsibilities include but are not limited to:

• Verifying and transferring patient information into databases and health forms.
• Coordinating the scanning of historical patient documentation.
• Scheduling clinic appointments to meet patient and staff needs.
• Coordinating multi-disciplinary sessions to minimize inconvenience.
• Receiving and relaying messages via phone, email, and fax.
• Sending information to clients and doctors.
• Maintaining and retrieving patient charts as requested.
• Liaising with patients, families, visitors, and staff as required.

Work within a team environment; schedule flexibility required.

Hours of Work

Monday to Friday; 7-hour shifts.

Your Qualifications

• High School Diploma or GED required.
• Business/secretarial program completion is an asset.
• Experience in a similar role preferred.
• Accurate keyboarding and data entry skills required; testing will be conducted.
• Organizational, analytical, time management, interpersonal, and communication skills required.
• Knowledge of medical terminology, especially genetics, is a strong asset.
• Familiarity with Telehealth and SMS (genetic chart management system) is a strong asset.
• Additional language skills are an asset.

Thank you for your interest in IWK Health. Please note we only contact selected applicants. If invited for assessment, you may request accommodations. This is an Admin Professionals bargaining unit position; preference is given to unionized employees. Successful applicants must pass background checks and credential verification. If you are an IWK Health employee, please apply through the internal careers page to be flagged as an internal applicant.