Registration & Financial Aid Assistant

University of Toronto; Toronto; Hybrid; CAD 71,000 - 90,000; Full time

Job summary

The University of Toronto Scarborough invites applications for the Registration & Financial Aid Assistant role. You will be the first point of contact for student inquiries on enrolment, registration and financial aid, guiding students through campus processes with a student-centered approach.

Working under the Student Services Manager, you will liaise with academic and administrative departments, maintain records, and support those navigating complex policies.

Qualifications

• Bachelor's Degree or equivalent combination of experience.
• Minimum two years of front-line student support experience.
• Experience with ROSI/ACORN or similar student information databases.
• Proficient with Word, Excel, databases, Internet and e-mail.
• Strong oral and written communication, organizational and interpersonal skills.
• Ability to work under pressure in a busy front-line environment.
• Commitment to equity, diversity, inclusion and a respectful learning environment.

Responsibilities

• Respond to enquiries within the defined scope of the role and redirect as appropriate.
• Provide detailed information on processes, policies, and procedures.
• Troubleshoot and resolve routine issues related to enrolment, registration and financial aid.
• Update and maintain database records.
• Analyze and reconcile registration/status/program information.
• Make informed referrals to other campus service providers.
• Handle fees and/or fines on a regular basis.
• Collect and compile confidential supporting documentation required for records.

Skills

Customer service

Communication skills

Organizational skills

Detail-oriented

Teamwork

Independent work

Education

Bachelor's Degree or equivalent experience

Tools

ROSI/ACORN

Database systems

MS Office

Job description

Registration & Financial Aid Assistant

Description:

About us:

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

The Office of the Registrar is responsible for student recruitment and admissions, direct and online service to current students, including registration, financial aid, scholarships, academic assessments, graduation and petitions. It also provides course scheduling, administration of tests and exams, enrolment data analysis and business intelligence.

It is the vision of the Office of the Registrar to connect every student to success by providing excellent service and support to students, faculty, staff and the broader community. Members of the Office of the Registrar team value accountability, inclusivity, community and leadership and take pride in work that is student-focused and meaningful.

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.

Your opportunity:

Working under the direction of the Student Services Manager, the Registration & Financial Aid Assistant serves as the first point of contact for student inquiries relating to enrolment and registration as well as financial and academic programs and regulations. The Registration & Financial Aid Assistant takes a student-centered approach to providing information and guidance to students on University processes, policies and procedures in order to assist them in making informed decisions regarding their academic and financial matters. In addition, they will regularly liaise with academic and administrative departments to ensure appropriate referrals when necessary.

Your responsibilities will include:

• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Providing detailed information on processes, policies, and procedures
• Providing detailed information on, as well as troubleshooting and resolving, routine issues related to enrolment, registration and financial aid
• Updating and maintaining database records
• Analyzing and reconciling registration/status/program of study information
• Making informed referrals to other campus service providers depending on individual student needs
• Handling fees and/or fines on a regular basis
• Collecting and compiling confidential supporting documentation required for records, enrolment and petition processing

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum two (2) years of related front-line student support experience, preferably in a post-secondary University or College registrarial environment.
• Demonstrated experience with ROSI/ACORN or similar student information database.
• Strong computer skills in Word processing, Excel, database, student information databases, Internet, and e-mail.
• Excellent oral and written communication, organizational and interpersonal skills.
• Demonstrated ability to work under pressure in a busy, front-line customer service oriented environment.
• Strong customer services skills.
• Ability to work well independently and as part of a team.
• Exceptional attention to detail and accuracy.
• Demonstrated strong knowledge, application and interpretation of academic programs, policies, and procedures.
• Applicants are also expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment.

Assets (Nonessential):

• Financial transaction experience (cash register, POS-debit/credit card)
• Demonstrated experience with processing in the OSAP Ministry System

To be successful in this role you will be:

• Courteous
• Meticulous
• Motivated self-learner
• Multi-tasker
• Problem solver
• Team player

Notes:

• Please note that the working hours for this position are Mon/Tues/Thurs: 8:45 - 5:00; Wed: 8:45 - 7:00; Fri 8:45 - 3:30.
• This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guideline. However, full-time on-site attendance (five days per week) is required during peak operational periods.

Closing Date: 11/12/2026, 11:59PM ET

Employee Group: USW

Appointment Type: Budget - Continuing

Schedule: Full-Time

Pay Scale Group & Hiring Zone: USW Pay Band 09 -- $70,633 with an annual step progression to a maximum of $90,329. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Registrarial Services

Divisional HR Office Email: [e-mail]

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [e-mail].

Indigenous Substantiation Process

The University of Toronto has implemented a process to substantiate Indigenous Membership/Citizenship/Enrolment for candidates who identify as Indigenous. For more information about this process, please refer to the Indigenous Substantiation Website.