Registration/Booking Clerk Patient Registration

St. Joseph's Health Centre, Toronto; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A healthcare facility in Toronto is seeking a Registration/Booking Clerk to serve as the first point of contact for patients and visitors. This role involves scheduling appointments and accurately registering patients. The ideal candidate will have a Secondary School Diploma, clerical experience, strong customer service skills, and the ability to work independently and as part of a team. Excellent organizational and communication skills are essential.

Qualifications

• 1 year recent relevant clerical experience.
• Experience navigating software applications required (screen access, information search, data entry).
• Accurate typing 40 w.p.m.
• Working knowledge of registration and booking procedures preferred.

Responsibilities

• Act as the first contact for patients and visitors.
• Schedule appointments for patients into the database (hospital information system).
• Accurately register patients following hospital and departmental guidelines.

Skills

Customer service skills

Organizational skills

Interpersonal skills

Communication skills

Problem-solving skills

Education

Secondary School Diploma or equivalent

Tools

Software applications

Job description

Overview

The Registration/Booking Clerk will act as the first contact for patients and visitors; will schedule appointments for patients into the database (hospital information system); and will accurately register patients following hospital and departmental guidelines and protocols, etc.

Qualifications

• Secondary School Diploma or equivalent.
• 1 year recent relevant clerical experience. Previous experience or familiarity with registration procedures would be an asset
• Experience navigating software applications required (screen access, information search, data entry).
• Accurate typing 40 w.p.m.
• Working knowledge of and familiarity with registration and booking procedures preferred.
• Excellent organizational, interpersonal, communication (written and verbal), analytical, attention to detail, problem solving skills and able to work under pressure and meet deadlines.
• Must have excellent customer service skills.
• Must be able to work independently and in a team environment.
• Satisfactory attendance record.

Equity, Accessibility and Accommodation

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.