REGISTRAR, CITY CLERKS OFFICE

City of Toronto; Toronto; Hybrid; CAD 97,000 - 133,000; Full time

Benefits offered by this job

Hybrid work setting

Permanent role

Supportive leadership

Meaningful public service work

Professional growth support

Inclusive workplace culture

Job summary

The Registrar, City Clerk’s Office for the City of Toronto oversees Freedom of Information and privacy processes, handling access requests and appeals, and managing confidential records within strict timelines.

This full-time, hybrid role at Toronto City Hall focuses on reviewing documents, tracking requests, producing reports, coordinating projects, and collaborating with internal departments to support transparency and accountable public service.

Qualifications

• Extensive experience coordinating Freedom of Information requests and appeals.
• Strong ability to interpret and apply access, privacy and legislative requirements.
• Experience handling confidential information with accuracy and discretion.
• Proven track record developing, implementing and reviewing policies and procedures in complex public settings.
• Experience managing projects and multiple priorities with a focus on quality and process improvement.
• Solid research, problem solving and reporting skills related to legislation and policies.
• Excellent interpersonal skills with internal and external partners.

Responsibilities

• Develop and implement plans and policies related to program requirements.
• Manage assigned projects and support teamwork, quality and continuous improvement.
• Conduct research related to legislation, policies, corporate practices and government initiatives.
• Register, track and review all FOI requests and appeals received by the City.
• Handle request timelines and ensure deadlines in notices and appeals are met.
• Communicate with the public to clarify requests and explain timing, fees and processes.
• Administer automated systems used to review requests and monitor performance.
• Prepare reports related to access, privacy, and financial reporting requirements.
• Perform additional duties as assigned.

Skills

FOI coordination

Privacy law understanding

Policy development

Project management

Research & analysis

Stakeholder relations

Deadline management

Job description

The Registrar, City Clerk’s Office role supports the City of Toronto’s Freedom of Information process by handling access requests, appeals and the records related work too. This position works pretty closely with legislation, public inquiries and internal departments in order to support transparency and privacy practices all across the city.

This full time, permanent role follows a hybrid work structure and it is located at Toronto City Hall. The role centers on keeping track of requests, reviewing documents, putting together reports and juggling multiple files in a busy public service setting with strict timelines plus sensitive information that can’t really be mishandled.

The City of Toronto offers a respectful and supportive workplace that values accountability, learning and strong public service. Employees work on meaningful city initiatives with experienced teams. So take a look at the full posting below and explore this rewarding career path.

Company Name : City of Toronto
Location : 100 Queen St W, Toronto, ON M5H 2N2, Ontario, Canada
Salary : $96,566.00 – $132,880.00
Job Type : Full Time
Start date : As soon as possible
Benefits : Hybrid work setting, stable permanent role, supportive leadership, meaningful public service work, strong team environment, professional growth support, inclusive workplace culture, long term career development

Job Description

• The Registrar, City Clerk’s Office position supports Freedom of Information and privacy processes for the City of Toronto.
• The position works with access requests, appeals, reporting systems and confidential records management.
• Staff work in a fast paced office environment with legislation, public inquiries and internal city divisions.
• The role includes project coordination, policy support and case tracking related to information access requests.
• Employees work Monday to Friday for 35 hours per week with strong long term career stability.

Responsibilities

• Develop and implement plans and policies related to program requirements.
• Manage assigned projects and support teamwork, work quality and continuous improvement.
• Conduct research related to legislation, policies, corporate practices and government initiatives.
• Register, track and review all Freedom of Information requests and appeals received by the City.
• Handle request timelines and make certain the statutory deadlines get met for notices and appeals.
• Talk with members of the public to clarify the requests and to answer questions around timing, fees and the overall process.
• Manage automated systems used to review requests and monitor performance results.
• Prepare reports related to access, privacy, statistical and financial reporting requirements.
• Perform additional duties as assigned.

Requirements

• Extensive work history coordinating Freedom of Information requests and appeal processes is required.
• Solid background in interpreting and applying access, privacy and legislative requirements is required.
• Work history managing sensitive and confidential information with accuracy, discretion and attention to deadlines is required.
• Considerable work history developing, implementing and reviewing policies, procedures and program processes in a complex public sector or corporate setting is required.
• Experience managing projects and multiple priorities with strong work quality and continuous improvement practices is required.
• Strong research, problem solving and review skills that can work with legislation, policies and emerging trends to support decision making is required.
• Excellent interaction skills and can build professional relationships with senior management, third parties, the public and internal partners.
• Can review trends, monitor performance results and prepare detailed reports and recommendations.