Registered Pharmacy Technician, (Validation) Toronto, ON

Custom Health Inc.; Mississauga; On-site; CAD 30,000 - 39,000; Full time

Job summary

Custom Health Inc. in Ontario is seeking a Pharmacy Technician (Validation) to join our Ontario Pharmacy.

The role involves enabling precise medication packaging validation, answering pharmaceutical questions, and delivering excellent customer service. The ideal candidate has 1–3 years of pharmacy technician experience, holds RPhT registration with the Ontario College of Pharmacists, and demonstrates attention to detail, compassion, and strong administrative skills.

Qualifications

• Excellent attention to detail and accuracy in dispensing and packaging validation.
• Strong customer service skills and compassionate communication with patients and pharmacies.
• Ability to work with cross-functional teams and adapt to workflow changes.
• Familiarity with healthcare software and pharmacy workflows is a plus.

Responsibilities

• Verify medications dispensed for accuracy, dosage, format, and patient details.
• Utilize PacVision for Multidose strips and manual checks for unit dose and non-strip meds.
• Coordinate with Packaging Validation, Data Entry and Delivery teams.
• Communicate with external clients and participate in training with technology partners.

Skills

Attention to detail

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

RPhT registration with OCP

Tools

PacVision

Microsoft Teams

Job description

Description

Registered Pharmacy Technician (Validation) Toronto, ON

About Us:

Custom Health provides a comprehensive tech-enabled med management and managed care solution resulting in 98% medication adherence for our patients across the United States and Canada. Operations are powered by proprietary software which orchestrates fully automated owned and network pharmacies, at-home medication management solutions, real-time clinical oversight by 200+ pharmacist-lead clinicians and the collection of real-time, real-world data and insights.

Description:

Custom Health is looking for a Pharmacy Technician to join our team in our Ontario Pharmacy. The Pharmacy Technician (Validation) will perform functions related to the pharmacy. This role requires professional judgment and extensive technical training.

The ideal candidate should be able to answer pharmaceutical questions and display exceptional customer service skills. They must display compassion and understanding, attention to detail, and excellent administrative skills.

Responsibilities:

• Work with other members of the Packaging Validation Team to ensure optimal workflow of packaging files received from all sources are packed and ready for delivery in a timely manner


• Work with other members of the Packaging Validation Team to verify** all medications dispensed, using PacVision for Multidose strips and manual checking for unit dose and non-strip medications **Verification includes right medication/dose/strength/format/time/patient/prescriber, and any other relevant parameters AND any delivery notes, original prescription files, and other information included with the item(s) you are checking, to ensure that they are delivered to the patient or agent at the right address/date/time, along with other items for the same patient if applicable, and with any auxiliary information that should be included


• Custom Health Management, Data Entry, and Delivery Teams.


• Communicate Effectively with all external clients including, Client Pharmacies Spencer Patients and LTC Clients where appropriate Participate in Ongoing Training from Technology Partners including McKesson, Spencer Health Solutions, and others as applicable.


• Effectively use all communication means including telephone, text where applicable, company email, software communication platforms including Microsoft Teams, Adherenet, and others as applicable.


• Participate in all applicable meetings in person or via Microsoft Teams or other applicable platforms, on a daily basis and as needed.


• Other duties as assigned.

Schedule:

• Monday- Friday.


• 8-hour shift 8-5.

Requirements

Requirements:

• RPhT registration in good standing with the Ontario College of Pharmacists.


• Ability to adapt and evolve with the growing need and volume of the company without compromising accuracy and efficiency, and keeping in line with the standards of practice as required by Custom health and mandated by Ontario College of Pharmacy.


• 1 - 3 years' experience as a pharmacy technician.


• High school diploma or equivalent.