Registered Pharmacy Technician - Express Scripts Canada (Open)

The Cigna Group; Mississauga; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading health benefits manager is seeking a Registered Technician to process prescription refills and manage member requests using Kroll. The role requires strong communication skills, attention to detail, and the ability to work collaboratively in a dynamic environment. We provide a competitive salary, benefits package, and opportunities for career advancement.

Benefits

Competitive base salary

Performance-based bonus

20 PTO days to start

Employee Family Assistance Program

Opportunity for career advancement

Qualifications

• Licensed in Ontario as a Pharmacy Technician required.
• Bilingual (French & English) is an asset.
• Strong interpersonal and organizational skills.

Responsibilities

• Process prescriptions and manage member communications.
• Maintain high standards of customer service and documentation.
• Collaborate with other team members to share best practices.

Skills

Communication

Teamwork

Problem Solving

Attention to Detail

Data Entry Accuracy

Education

Registered Pharmacy Technician licensed in Ontario

Tools

Kroll software

MS Office

Job description

In this role, you will be accountable for processing prescriptions refills, entry of patient care information into Kroll and taking action on member requests. We offer a competitive salary and total rewards package, along with a positive work environment built on solid corporate values : integrity, mutual respect, collaboration, passion, service and alignment.

The Registered Technician works closely on a daily basis with the Member Contact Centre and the Pharmacy to process member prescription requests. The Technician will be responsible for processing prescription refills through Kroll and responding to and taking action on member requests as appropriate within his / her scope of practice.

ESSENTIAL FUNCTIONS :

• Accurately process prescriptions through Kroll including third party adjudication and rescheduling of next fill
• Answer questions and / or resolve customer issues according to Ontario College of Pharmacist’s regulations. uphold quality and productivity standards on all transactions
• Fax and call renewal requests to doctors and maintain member communications channels to ensure that the member does not run out of medications
• Support auto notification and call members for upcoming refills and renewals
• Ensure accurate and complete documentation is entered into the appropriate systems of all contacts (internal / external) to maintain high quality customer service
• Aid in management assigned tasks and projects
• Work collaboratively with other Registered Technicians, Member Advisors and Supervisors to ensure that best practices are shared

QUALIFICATIONS :

• Registered Pharmacy Technician licensed in Ontario
• Excellent written, verbal and oral communication skills, including knowledge about the correct use of grammar, punctuation and spelling
• Team player with the ability to work independently
• Knowledge of healthcare / pharmacy, medical supplies & equipment and claims processing Bilingualism (French & English) is an asset
• Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
• Proficient in Kroll software
• Strong interpersonal skills with ability to work independently with minimal supervision
• Flexible to situations and adaptable to change
• A thorough understanding of quality assurance and delivery of service excellence
• Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines
• Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly
• Ability to analyze, problem-solve and mediate difficult situations.
• Results-oriented paying attention to detail
• Ability to multi-task
• Accuracy in Data Entry is mandatory

WHAT WE OFFER :

• Competitive base salary and performance-based bonus structure
• Benefits are available to both full-time and part-time permanent employees who work a minimum of 20 hours per week
• Annual Performance Bonus and Pension Plan Contribution for Permanent employees
• Employee Family Assistance Program
• 20 PTO days to start for Full-time Permanent employees
• Opportunity for career advancement within our growing company
• Corporate business hours (8 AM-6PM) & Occasional Saturdays.

Express Scripts Canada is a Cigna company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE : CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.