Registered Nurse Teletriage – Health Link

Alberta Health Services; Edmonton; On-site; CAD 60,000 - 80,000; Part time

Job summary

Alberta Health Services is seeking a Registered Nurse for the Teletriage team, passionate about providing phone-based health advice and triage services. The ideal candidate will have substantial nursing experience, strong critical thinking, and excellent communication skills, combining these in a stimulating health care environment.

Benefits

Comprehensive benefits package including health, dental, and vision

Lifestyle benefits

Qualifications

• Must have experience in high call volume contact centers and with diverse clients.
• Recent experience (3-5 years) in various clinical areas required.
• BCLS-HCP certification necessary.

Responsibilities

• Provide telephone triage services and health advice to Alberta callers.
• Utilize nursing processes for patient evaluation and counseling.
• Deliver high-quality patient-centered care.

Skills

Communication

Critical Thinking

Assessment Skills

Problem Solving

Active Listening

Typing Speed

Education

Completion of an accredited nursing education program

Baccalaureate Degree in Nursing (preferred)

Job description

Registered Nurse Teletriage – Health Link

Join to apply for the Registered Nurse Teletriage – Health Link role at Alberta Health Services

Registered Nurse Teletriage – Health Link

2 days ago Be among the first 25 applicants

Join to apply for the Registered Nurse Teletriage – Health Link role at Alberta Health Services

Your Opportunity:

The Health Link Team has an opportunity for an energetic, passionate, and experienced Registered Nurse looking for a change in how care delivered where you will be utilizing your robust communication skills, extensive nursing knowledge and diverse work background. An essential part of this provincial health team, you will be responsible for providing telephone triage services, offering health advice and information to callers across Alberta. Health Link’s mission is to deliver care and reliable advice, connecting individuals to the appropriate care, provided by the right health care professional at the right location. Utilizing the clinical software, diverse databases and clinical protocols, you will evaluate, triage and counsel patients dealing with diverse and often intricate concerns. Leveraging your exceptional patient focus, clinical nursing expertise and assessment skills, you will deliver high-quality and precise health advice and information within a contact care setting. As the successful candidate, you will be applying your active listening, adept problem solving, and the ability to ask relevant questions to assist the caller. Your analytical and critical thinking abilities will be crucial in determining the best care for Albertans. You will thrive in an engaging environment helping a diverse range of patients in a respectful and sensitive manner. We offer a comprehensive benefits package designed to enhance the health and well-being of our employees and their family’s encompassing health, dental, vision, disability, and lifestyle considerations among many more other benefits.

Description:

As a Registered Nurse (RN), you will provide a wide variety of nursing services to patients, families, communities and populations, while taking necessary steps to ensure their safety and well-being. In your role, you will utilize nursing processes, through critical thinking, problem solving and decision making, as well as teach, counsel and advocate on behalf of patients and their families. You will play a leadership role in supporting an integrated and holistic approach to patient care, health promotion and maintenance. You will provide safe, quality patient and family centered care while reflecting the shared vision and values of AHS. PLEASE NOTE: Provisional Permit Holders shall be paid $39.58 /hour - $54.16/hour. Upon being entered into the register of Registered Nurses, the rate of pay shall be adjusted to the rate of pay applicable to a Registered Nurse in accordance with AHS/UNA Article 25.02(b)(i) or (ii) as applicable.

Acute Care Alberta: N Primary Care Alberta: Y Recovery Alberta: N Classification: Registered Nurse Union: United Nurses of Alberta Unit and Program: Health Link, RN Teletriage Primary Location: Seventh Street Plaza Location Details: As Per Location Multi-Site: At (UNA only) FTE: 0.75 Posting End Date: 20-JUN-2025 Employee Class: Regular Part Time Date Available: 07-JUL-2025 Hours per Shift: 7.75 Length of Shift in weeks: 12 Shifts per cycle: 43 Shift Pattern: Days, Evenings, Weekends Days Off: As Per Rotation Minimum Salary: $43.26 Maximum Salary: $59.21 Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of an accredited nursing education program. Active or eligible for registration and practice permit with the College of Registered Nurses of Alberta (CRNA). Current Basic Cardiac Life Support - Health Care Provider (BCLS-HCP). If you have not practiced as a Registered Nurse within the last five (5) years, completion of the following free courses is required: CRNA Medication Management - Chapters 1 - 4 (https://connect.nurses.ab.ca/home/%2Flearning-and-development%2Flearning-modules%2F) and the NextGenU Health Assessment Resources Certification (https://courses.nextgenu.org/course/view.php?id=271#section-0)

Additional Required Qualifications:

Qualified candidates will have a minimum of three (3-5 years) years recent experience as a registered nurse in a clinical setting, including experience in a variety of clinical areas that require high levels of independent and advanced assessment skills, strong critical thinking and excellent probing skills to extract pertinent information to support clinical decisions. They will also require recent experience working with diverse client populations and clinical issues including emergency, pediatrics, maternal/child, medical/ surgical and critical care They will also have the ability to successfully deal with stress in a high call volume contact center and in addition, they will be able to work comfortably with a variety of computer databases. A minimum typing speed of 35 WPM is a must. Intermediate computer skills are also a requirement for this position.

Preferred Qualifications:

A Baccalaureate Degree in Nursing is preferred. Interacting with clients over the telephone experience is also preferred.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Alberta Health Services by 2x

Sign in to set job alerts for “Registered Nurse” roles.

Registered Nurse-Casual-AgeCare Jasper Place

Registered Nurse, Union-Casual-AgeCAre Miller Crossing

Registered Nurse, Union- Casual-AgeCare South Terrace

Registered Nurse, Union-Casual- Agecare South Terrace

Registered Nurse Casual AgeCare Jasper Place

Registered Nurse (Casual) - Edmonton, AB

Registered Nurse (Casual) - Edmonton, AB

Registered Nurse, Teletriage – Health Link

Healthcare Professional (RRT / RN / LPN - Full Time) - Edmonton, AB

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.