Registered Nurse - Teletriage / Health Link

Alberta Health Services; Calgary; On-site; Full time

Job summary

A leading healthcare provider in Canada is seeking a Registered Nurse for its Teletriage department. This role involves telephone triage services, offering health advice to individuals across Alberta. Candidates should possess strong communication, assessment, and problem-solving skills, alongside relevant nursing credentials. A comprehensive benefits package is included, making this opportunity ideal for experienced nursing professionals looking to make an impact in patient care.

Benefits

Comprehensive benefits package

Health, dental, vision coverage

Lifestyle benefits

Qualifications

• Completion of nursing education program required.
• 3-5 years of recent clinical experience needed.
• Experience with various patient populations and clinical issues.

Responsibilities

• Provide telephone triage and health advice to callers.
• Utilize nursing processes for critical thinking and decision making.
• Advocate for patients while ensuring their safety and well-being.

Skills

Critical Thinking

Communication

Assessment Skills

Problem Solving

Active Listening

Education

Accredited nursing education program

Baccalaureate Degree in Nursing (preferred)

Job description

Registered Nurse - Teletriage / Health Link

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Registered Nurse - Teletriage / Health Link

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Your Opportunity:

The Health Link Team has an opportunity for an energetic, passionate, and experienced Registered Nurse looking for a change in how care delivered where you will be utilizing your robust communication skills, extensive nursing knowledge and diverse work background. An essential part of this provincial health team, you will be responsible for providing telephone triage services, offering health advice and information to callers across Alberta. Health Link’s mission is to deliver care and reliable advice, connecting individuals to the appropriate care, provided by the right health care professional at the right location. Utilizing the clinical software, diverse databases and clinical protocols, you will evaluate, triage and counsel patients dealing with diverse and often intricate concerns. Leveraging your exceptional patient focus, clinical nursing expertise and assessment skills, you will deliver high-quality and precise health advice and information within a contact care setting. As the successful candidate, you will be applying your active listening, adept problem solving, and the ability to ask relevant questions to assist the caller. Your analytical and critical thinking abilities will be crucial in determining the best care for Albertans. You will thrive in an engaging environment helping a diverse range of patients in a respectful and sensitive manner. We offer a comprehensive benefits package designed to enhance the health and well-being of our employees and their family’s encompassing health, dental, vision, disability, and lifestyle considerations among many more other benefits. This position is part of Primary Care Alberta. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Primary Care Alberta.

Description:

As a Registered Nurse (RN), you will provide a wide variety of nursing services to patients, families, communities and populations, while taking necessary steps to ensure their safety and well-being. In your role, you will utilize nursing processes, through critical thinking, problem solving and decision making, as well as teach, counsel and advocate on behalf of patients and their families. You will play a leadership role in supporting an integrated and holistic approach to patient care, health promotion and maintenance. You will provide safe, quality patient and family centered care while reflecting the shared vision and values of AHS. PLEASE NOTE: Provisional Permit Holders shall be paid $39.58 /hour - $54.16/hour. Upon being entered into the register of Registered Nurses, the rate of pay shall be adjusted to the rate of pay applicable to a Registered Nurse in accordance with AHS/UNA Article 25.02(b)(i) or (ii) as applicable.

Acute Care Alberta: N Primary Care Alberta: Y Recovery Alberta: N Classification: Registered Nurse Union: United Nurses of Alberta Unit and Program: Health Link Primary Location: Southport Tower Location Details: As Per Location Multi-Site: At (UNA only) FTE: 0.74 Posting End Date: 19-JUN-2025 Temporary Employee Class: Temp P/T Benefits Date Available: 05-AUG-2025 Temporary End Date: 10-MAR-2026 Hours per Shift: 7.75 Length of Shift in weeks: 12 Shifts per cycle: 42 Shift Pattern: Days, Nights, Weekends Days Off: As Per Rotation Minimum Salary: $43.26 Maximum Salary: $59.21 Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of an accredited nursing education program. Active or eligible for registration and practice permit with the College of Registered Nurses of Alberta (CRNA). Current Basic Cardiac Life Support - Health Care Provider (BCLS-HCP). If you have not practiced as a Registered Nurse within the last five (5) years, completion of the following free courses is required: CRNA Medication Management - Chapters 1 - 4 (https://connect.nurses.ab.ca/home/%2Flearning-and-development%2Flearning-modules%2F) and the NextGenU Health Assessment Resources Certification (https://courses.nextgenu.org/course/view.php?id=271#section-0)

Additional Required Qualifications:

Qualified candidates will have a minimum of three (3-5 years) years recent experience as a registered nurse in a clinical setting, including experience in a variety of clinical areas that require high levels of independent and advanced assessment skills, strong critical thinking and excellent probing skills to extract pertinent information to support clinical decisions. They will also require recent experience working with diverse client populations and clinical issues including emergency, pediatrics, maternal/child, medical/ surgical and critical care. They will also have the ability to successfully deal with stress in a high call volume contact center and in addition, they will be able to work comfortably with a variety of computer databases. A minimum typing speed of 35 WPM is a must. Intermediate computer skills are also a requirement for this position.

Preferred Qualifications:

A Baccalaureate Degree in Nursing is preferred. Interacting with clients over the telephone experience is also preferred.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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