Registered Nurse Telephone Triage

SE Health; Ontario; Remote; CAD 60,000 - 90,000; Full time

Job summary

Join a compassionate team dedicated to making a difference in the lives of Ontarians through telehealth services. In this virtual Registered Nurse position, you will provide essential triage and health information from the comfort of your home. SE Health offers a supportive environment with opportunities for professional development and a competitive compensation package. If you are passionate about patient care and looking to grow your career in a dynamic organization, this role is perfect for you. Be part of a team that values empathy, respect, and excellence in healthcare delivery.

Benefits

Work from Home

Competitive Salary

Group Benefits

RRSP Pension

Education Bursaries

Tuition Assistance Programs

Professional Development Opportunities

Exclusive Staff Discounts

Qualifications

• Registered Nurse with 2+ years of triage or clinical experience required.
• Strong communication and organizational skills are essential.

Responsibilities

• Provide telehealth triage and health information to patients.
• Utilize clinical judgment and protocols for patient care.

Skills

Registered Nurse

Triage Experience

Clinical Judgment

Communication Skills

Customer Service Skills

Problem-Solving Skills

Organizational Skills

Empathy

Computer Skills

Interpersonal Skills

Education

Registered Nurse License

Tools

Decision Support Software

Job description

We are looking for Registered Nurses to provide telehealth triage and health information to patients across Ontario. This is a virtual position, where you will practice from your home, providing high quality assessment, comfort, and care to those in need through phone and other virtual channels. Join us at SE Health, and help us make an impact on the lives of all Ontarians.

Start Dates: Monday February 24th 2025 or Monday Mar 17th 2025.

There are many reasons why you will want to bring your talent to our team:

• Work from home. This position is virtual, so you’ll be able to practice to scope from your own home office for your scheduled work hours.
• Competitive Compensation. Our Total Rewards package includes a competitive salary, group benefits, RRSP pension, and exclusive perks/discounts available only to SE Health staff.
• Develop yourself with SE. We have education bursaries, Tuition Assistance Programs, continuing education, training, and professional development to support your life-long learning.
• Grow your career. SE Health is a large national organization with diverse healthcare business lines. You’ll have an opportunity – and will be supported – to do different types of patient-facing nursing roles in different locations if that is what you’re interested in. Or you can pivot to supporting or leadership positions where you use your nursing skills as a foundation to contribute and make an impact in different ways.

KEY RESPONSIBILITIES

• Performs duties consistent and within the scope of Registered Nursing practice, using a patient-centered, compassionate, and empathetic approach.
• Exercises clinical judgment in combination with utilization of protocols to arrive at the appropriate disposition to provide timely and accurate level of care to patients.
• Promptly completes confidential medical records as per documentation standards.
• Uses decision support software to guide clinical decisions; and uses own sound clinical judgment to make final decisions and recommendations to patients using a variety of virtually-enabled communication channels (i.e., phone, computer, etc.).
• Communicates professionally; providing clear and concise information/direction to patients, and with all members of the healthcare team.
• Participates and completes ongoing training and continuous quality improvement projects as required.

REQUIREMENTS:

• Registered Nurse in good standing with the CNO.
• Minimum 2 years of Registered Nurse experience in recent triage and/or clinical experience in areas such as ER, mental health/psychiatry, behavioral health, ICU, acute care.
• Must reside in Ontario.
• Strong listening and assessment skills; with an aligned ability to ask good questions, to remain empathetic and calm in stressful and/or emotionally charged situations, and to respectfully communicate with a diverse patient population.
• Exceptional customer service, communication, computer, and software skills are required.
• Ability to self-direct and self-organize, and to accurately record required information/details are a must-have.
• Ability to work shift work including evening, overnight, and weekend hours.
• Variety of scheduling rotation options to choose from: PT, FT, shift length. Rotation repeats providing predictability for planning.
• Ability to trade shifts with or give away to peers available.
• Able to work independently as well as part of a team, with excellent verbal and written skills is required.
• Excellent organizational skills.
• Well-developed interpersonal and customer service skills, to effectively communicate with clients.
• Effective problem-solving and conflict management skills.
• This is a physically demanding position and requires hand, arm and shoulder dexterity, sensory ability, standing, sitting and frequent movement.

About SE Health

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work-life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at [e-mail] at your earliest convenience.